Author: The Information Badger

Identifying the cleverest person in the room…

Posted on by The Information Badger in Business, Information Technology, Leadership, Learning, Meetings, Project Management, Psychology

IT professionals have experienced rapid innovation, constant engineering process evolution, progressive professionalism and quality improvement, and the commoditisation of technology and services over the last five decades. As an IT professional, the Badger’s worked with many clever and intelligent leaders, managers, and technical people who thrived on this continual dynamic change. Clever and intelligent people have always been at the heart of IT, but clever people don’t always have the greatest intelligence, and vice versa!

While fixing a dysfunctional project decades ago, the Badger had to attend a meeting involving the company’s Managing Director (MD) and other senior company staff and their opposite numbers from the customer to decide the project’s future. It was the Badger’s first time attending such a senior-level meeting. During the pre-meeting briefing, the MD sensed the Badger’s nervousness and reassured him that others would be doing the talking. As we entered the room containing the customer’s team, the MD winked at the Badger and whispered, ‘Tell me afterwards, who’s the cleverest person in the room?’  The meeting was difficult, but it concluded with agreement on a way forward. Deciding on the cleverest person in the room was also difficult. Afterall, how do you tell who is cleverest in a room of clever and intelligent people?

After the meeting, the MD playfully repeated the question and the Badger answered with what he thought the MD expected, namely that it was the MD! They chuckled, shook their head, said it was one of the customer’s team, and then went on to tell the Badger that cleverness and intelligence are different, but related, traits and that he should understand the difference to judge people and situations well. Cleverness is about speed of thought, ingenuity, emotional insight, adaptability, and creative problem-solving, while intelligence is about deep understanding and learning capacity. Clever people can think quickly, improvise, and solve problems in novel or unconventional ways, characteristics that are valuable in dynamic situations like debates, negotiations, or tricky interpersonal circumstances. Intelligent people, however, can acquire, understand, and apply knowledge in one or more domain, characteristics that are valuable in the likes of scientific research, planning, and the mastering of new disciplines. Clever people can be intelligent, and intelligent people can be clever, but the cleverest person in the room is always the person who has the best blend of both traits.

Learning more about the distinction between cleverness and intelligence over the years has been extremely useful. Since people are at the heart of the operations of any organisation, learning more about the difference not only arms you to pick out the cleverest person in the room, but also changes your perspective of those with impressive job titles who, the Badger’s learned from experience, are often unlikely to be the cleverest person in a room of other clever and intelligent people!

The imagination of children – Lego and AI…

Posted on by The Information Badger in AI, Education, Information Technology, Learning, Lego, Risk, Toys

While returning home from a stroll through a glorious deciduous wood resplendent with Autumn colour, the Badger saw an interesting book in a charity shop window. He popped in and came out with a carrier bag half-full of Lego bricks of all shapes, sizes, colours, and types rather than the book! The Lego was in great condition at a bargain price and buying it for his grandson to play with when he visits seemed a no-brainer. On arriving home, the bag was emptied onto a table. There were standard bricks and bases, Technik bricks, wheels, motors, and arms, legs, torsos, heads, and hands from Lego figures, and much more. The Badger was hooked. He spent the rest of the afternoon using his imagination to produce a number of creative masterpieces! Indeed, everyday since, the Badger’s improved his masterpieces and created new ones. It’s addictive!

Lego empowers creativity, provides immediate gratification from having built something with your hands, and it helps to develop spatial reasoning, design thinking, and problem-solving. Furthermore, it encourages an understanding of mechanics through trial and error. It’s fun, educational, and great for kids (and adults) of all ages with building things often a collaborative and social activity. Kids, for example, learn from each other when they play with it together and when adults help them. Building Lego models together strengthens the bonds between individuals.

As the Badger built his own masterpieces, he remembered that Lego has been an excellent teaching aid at home and in education establishments for decades, as the recent announcement about a teenager building a robotic hand using Lego illustrates. It also struck him that Millennials were shaped by the emergence of the internet, Gen Z were moulded by social media’s evolution, and that Gen Alpha – his grandson’s generation – will be defined by the rapid expansion of AI use. The Badger senses a danger, however, that Gen Alpha may simply ask AI for ideas and instructions of what to build from a bag of bricks rather than use their own imagination and individuality to create masterpieces. Always inquisitive, the Badger asked CoPilot what could be built with a bag of mixed Lego bricks. It replied with ideas and instructions, and thus neatly illustrated that the danger of Gen Alpha outsourcing their imagination, creativity, and physical trial and error learning to AI is real.

A recent UK study found that ~22% of 8 to 12 year-old children already use generative AI tools, which – let’s remember – have not been designed from the outset with children in mind. Have the  lessons from social media’s impact on children been learned? The answer’s not obvious, which is why the Badger will be encouraging his grandson to produce his own Lego masterpieces without engaging in virtual world interactions. Another reason, of course, is that the Badger will be able to transfer knowledge and enjoy helping to build his creations too…

Expect up to 20% of people on your project to be ‘problematic’…

Posted on by The Information Badger in Delivery, Information Technology, IT Project Management, Leadership & Management, Learning, Training

After completing a couple of IT project leader roles early in his career, the Badger’s employer sent him on the company’s 3-day residential Project Management training course. In those days, attendance on the course was seen as a stepping stone to career advancement within the company. The Badger, however, wasn’t convinced about Project Management as a career path. He’d also heard that the course focused mainly on ‘processes’ rather than leadership. His boss, however, was adamant that the Badger attend, and so reluctantly he complied and joined ten others drawn from across the company in a small hotel in the Chilterns. The course’s focus was, indeed, mainly on Project Management processes, but it was quickly apparent that its real value was in providing an environment for attendees to share their experiences and learn from each other.

At the end of one afternoon, a guest speaker – the company’s most senior and experienced Project Manager (PM) – gave a formal talk and then took questions. They stayed for an evening meal with the attendees and subsequently adjourned to the bar to continue conversations. They were impressive, relaxed, and keen to pass on their knowledge. They communicated many insightful nuggets gleaned from their experience, and the Badger’s found many of them to have been valuable reference points throughout every facet of his working life. Process is, of course, important in delivering projects of any kind, but the most significant  and memorable learning points from this particular course were not from formal sessions, but from this senior PM’s experience and the experiences of the other delivery people attending.

One insightful nugget from the senior PM was: ‘Expect up to 20% of those on your project to struggle, underperform, or have questionable capability and character. Act to reduce that percentage but recognise it will never be zero.’ From the Badger’s experience since,  IT projects operating well will always have ~10% of the project complement that fall into the senior PM’s categories. The reasons why range widely from personal crises, and character, personality, and behavioural flaws, through to poor skills, inadequate management, training, or simply mismatched skills for the specific role. These people can drain management time and impact project morale and so it’s essential to strive to keep this component of a project’s complement at a sensible level.

The senior PM’s insightful nugget embodies an underlying truth, namely that in any group of people there’s always a portion who are ‘problematic.’ This is as true for a project group as it is for a group of business managers, a group of politicians, and even a group of world leaders! The next time you observe,  engage with, or simply watch media content of a group of people, have some fun deciding what percentage are in  the ‘problematic’ category. It can be fun and therapeutic…but be warned, it can also be depressing if it’s a group of politicians…

AI – A ‘Macbeth Moment’?

Posted on by The Information Badger in AI, Business Continuity, Information Technology, Leadership, Risk

The Badger was browsing in a shop when Hubble Bubble (Toil and Trouble) by Manfred Mann featured in the piped music. It struck a chord with the recent warnings by JP Morgan’s CEO, the Bank of England, and others, that an AI bubble could pop. Later that day, while clearing a cupboard, the Badger found his old school notes for Shakespeare’s Macbeth, part of the English Literature syllabus of the time. Scribbled notes about the three witches uttering ‘Double, double toil and trouble: fire burn and cauldron bubble’ caught his eye. The coincidental combination of the song title, these scribbles, and the AI warnings triggered some contemplation on the AI bubble.

During the dot.com debacle of the early 2000s, the Badger was a senior member of a UK, stock-exchange listed, IT services company. Such companies, investors believed, would benefit from the dot.com boom. The company’s share price thus rose ~tenfold before collapsing back to its original level when the market realised that dot.com companies were massively over-valued, and many had little real revenue let alone profit. For years following the crash, doing business in the IT sector was tough. The NASDAQ, for example, crashed from around 5000 to 1100 and it took ~15 years to recover. Many dotcoms disappeared, but the likes of Amazon, eBay, Google and others rose from the ashes to become the powerhouses of recovery. Having worked in IT throughout the debacle, the Badger’s instincts are alive to tech bubbles. Today they ring alarm bells.

Whether AI’s a market bubble that bursts, or a transformation that sticks, depends on whether company valuations are grounded in real, scalable, business fundamentals, or  speculative optimism. Either way, AI is unlike anything seen before, so when JP Morgan, the Bank of England, the World Economic Forum and others have some anxiety, then we should take note, especially as, for example, Nvidia, Anthropic, and OpenAI’s market values have risen many-fold in just two years. There’s unprecedented spending on computational infrastructure, massive bets on future productivity gains, and belief that AI will revolutionise everything. The actual return  on investment, however, has not been impressive so far. When the UK National Cyber Security Centre advises organisations to have plans to operate their business without access to computers following a cyber-attack, the hype of an AI dominated future seems a little questionable.

The Badger’s learned from his dot.com era experience that it’s prudent to be wary. If market valuations become detached from fundamentals, or the availability of computational infrastructure stalls, or the promised productivity gains for organisations don’t materialise, or geopolitically driven export controls cause disruption, then any AI bubble will pop triggering a huge domino effect. AI is facing a ‘Macbeth moment’. Witches making prophecies surround the bubbling AI cauldron uttering ‘double, double toil and trouble; fire burn and cauldron bubble’. In the play, Macbeth felt a sense of foreboding…as do more and more of today’s leaders….

The Future; microchipped, monitored and tracked?

Posted on by The Information Badger in AI, Automation, Ethics & Regulation, Information Technology, Life, Privacy and Surveillance

The Badger sank onto the sofa after his infant grandson’s parents collected the little whirlwind following a weekend sleepover. The Badger had been reminded that Generation Alpha are the most digital-immersed cohort yet. Born into a world full of tech, they are digital natives from an early age, as was evident during the activities we did over the weekend. Struck by the youngster’s digital awareness and especially their independence, curiosity, and eagerness to grasp not just what things are, but also why and how they work, the Badger found himself wondering about the digital world that his grandson might encounter in the future.

From his IT experience, the Badger knows that change is continuous and disruptive for IT professionals, organisations, and the public alike. Change in the digital landscape over the last 40 years has been phenomenal. All of the following have caused upheavals on the journey to the digital world we have today: the move from mainframes to client-server and computer networks, relational databases, the PC, spreadsheets and word processing packages, mobile networks and satellite communications, mobile computing, image processing, the internet, online businesses, social media, the cloud, microchip miniaturisation, and advances in software engineering. These have changed the way organisations function, how the general public engages with them, and how people interact with family, friends, and others globally. AI is essentially another transformative upheaval, and one that will impact Generation Alpha and future generations the most.

Data, especially personal data, is the ‘oil’ of today’s and tomorrow’s digital world, and the entities that hold and control it will use it to progress their own objectives. With AI and the automation of everything, the thirst for our data is unlikely to be quenched, which should make us worry about the digital world for Generation Alpha and beyond. Why? Because humans in the hands of tech, rather than the other way around, increasingly seems to be the direction of travel for our world. The UK government’s announcement of a digital ID ‘to help tackle illegal migration, make accessing government services easier, and enable wider efficiencies’ has made the Badger a little uneasy about the digital world his grandson will experience. A backlash, as illustrated by this petition to Parliament, illustrates the scale of worry that it’s a step towards mass surveillance and state control. Governments, after all, do not have good track records in delivering what they say they will.

As the Badger started to doze on the sofa, he envisaged a future where humans are microchipped and have their lives monitored and tracked in real time from birth to death, as happens with farm animals. He resolved to make sure his grandson learns about protecting his personal data and that he values a life with personal freedom rather than control by digital facilities. The Badger then succumbed to sleep, worn out from activities with a member of Generation Alpha…  

Cyber security – a ‘Holy Grail’?

Posted on by The Information Badger in AI, Business, Information Technology, Online Safety, Online Services, Privacy and Surveillance, Public safety, Risk, Security

King Arthur was a legendary medieval king of Britain. His association with the search for the ‘Holy Grail’, described in various traditions as a cup, dish, or stone with miraculous healing powers and, sometimes, providing eternal youth or infinite sustenance, stems from the 12th century. Since then, the search has become an essential part of Arthurian legend, so much so that Monty Python parodied it in their 1975 film. Indeed, it’s common for people today to refer to any goal that seems impossible to reach as a ‘Holy Grail’. It’s become a powerful metaphor for a desired, ultimate achievement that’s beyond reach.

Recently, bad cyber actors – a phrase used here to refer collectively to wicked individuals, gangs, and organisations, regardless of their location, ideology, ultimate sponsorship or specific motives – have caused a plethora of highly disruptive incidents in the UK. Incidents at the Co-op, Marks & Spencer, Harrods, JLR, and  Kido  have been high profile due to the nature and scale of the impact on the companies themselves, their supply chains, their customers, and also potentially the economy. Behind the scenes (see here, for example) questions are, no doubt, being asked not only of the relevant IT service providers, but also more generally about how vulnerable we are to cyber security threats.

While taking in the colours of Autumn visible through the window by his desk, the Badger found himself mulling over what these incidents imply in a modern world reliant on the internet, online services, automation and underlying IT systems. As the UK government’s ‘Cyber security breaches survey – 2025’ shows, the number of bad cyber actor incidents reported is high, with many more going unreported. AI, as the National Cyber Security Centre  indicates, means that bad actors will inevitably become more effective in their intrusion operations, and so we can expect an increase in the frequency and intensity of cyber threats in the coming years. The musing Badger, therefore, concluded that organisations need to be relentlessly searching for a ‘Holy Grail’ to protect their operations from being vulnerable to serious cyber security breaches. As he watched a few golden leaves flutter to the ground, the Badger also concluded that in a world underpinned by complex IT, continuous digital evolution, and AI, this ‘Holy Grail’ will never be found. But that doesn’t mean organisations should stop searching for it!

These damaging incidents highlight again that cyber security cannot be taken for granted, especially when the tech revolution of recent decades has enabled anyone with a little knowledge and internet access to be a bad cyber actor. The UK government’s just announced the introduction of  digital ID by 2029. Perhaps they have found a ‘Holy Grail’ that guarantees not only the security of personal data, but also that its IT programmes will deliver on time and to their original budget? Hmm, that’s very doubtful…

A week without access to the online world…

Posted on by The Information Badger in Information Technology, Internet, Life, Online Services, social media, Wellbeing

Are you brave enough to survive for a week without accessing the online world using your personal smartphone, tablet, laptop, or desktop? This was the question asked by the Badger’s wife shortly before the Badger and his millennial son departed for a short adventure on the North Devon coast last week. We answered affirmatively but decided to take our smartphones, which would remain switched off all week, in case they were needed in an emergency. We all saw this as commonsense given our intent to walk the rugged North Devon coastal path which, at the time, was covered by a yellow weather warning for high wind and rain. With a little trepidation about relinquishing personal access to the virtual world by taking no laptops or tablets and only having switched off smartphones in our pockets, we departed for North Devon wondering how long it would take before we succumbed to turning on our phones. Did we survive the week without succumbing to temptation? Of course we did.

The first evening at our destination was unsurprisingly difficult given that everyone today has become conditioned to having instant access to communication, banking, shopping, social media, and the internet through personal devices. People in the UK, for example, apparently check their smartphones every ten minutes, so imagine how you’d feel if this wasn’t possible. It took an iron will, some beers, and some proper conversation about the world that evening to keep our discipline and not succumb to switching on our smartphones.

The subsequent days were easier. Walking the coastal path in blustery, variable weather concentrated the mind on real, rather than virtual, world matters. The dormant smartphones in our pockets provided reassurance as we walked, but they stayed unused because no emergencies arose. In fact, we never turned them on all week. On the final night of our stay, we visited a bar and reflected on our week of virtual-world disconnection while watching a magnificent sunset over a choppy sea. We realised that our ‘fear of missing out’ from having no access to the virtual world had disappeared within 48 hours of arriving in Devon. We were proud to have resisted the temptation to use our smartphones, and we felt that detachment from the online world, and its pushed content, had contributed to how refreshed we felt mentally and physically.

We drove home the next morning and then ceremonially turned on our smartphones. We had, as expected, missed nothing of substance by our detachment from the virtual world for a week. This prompted the Badger’s son to state that although the online world has its place in modern life, real life will always go on if it’s not there. That’s a truth. The question is, are you brave and disciplined enough to survive without access from personal devices to the online world the next time you take a short break? If not, why not?

Victima non sum; victor sum…

Posted on by The Information Badger in Information Technology, Meetings, Opinion, Psychology, Training

It can be perplexing when you encounter someone in an organisation who seems to take great joy in causing you discomfort or embarrassment. There are, of course, meetings in any organisation that can be challenging because you are accountable for a project or business stream (for example), but these are usually conducted professionally and respectfully rather than with a primary objective to enjoy personal discomfort and embarrassment. It’s inevitable, however, that you will sometimes encounter an individual who enjoys creating discomfort and embarrassment as part of exerting their dominance. It’s an unpleasant dynamic to experience, especially in front of others, but it’s a dynamic that can reveal lots about the perpetrator.

Why do some individuals clearly enjoy making others uncomfortable and embarrassed? Well, they often have an underlying insecurity and use the creation of discomfort and embarrassment to exert their dominance, control, and superiority. Sometimes they use it as a pre-emptive defence against being embarrassed themselves. Sometimes, of course, they just lack emotional intelligence and are completely oblivious to the impact of their behaviour! As the popularity of reality TV shows illustrate, enjoying the discomfort of others is not unusual because drama draws attention.

How do you handle someone who enjoys making you feel uncomfortable or embarrassed? Firstly, draw on any assertiveness training you’ve had. It can be very helpful. Secondly, trust yourself. Take a deep breath or two, don’t get flustered, speak calmly and thoughtfully, and don’t be defensive. This helps preserve your dignity and shift the power dynamic. Thirdly, assert your boundaries. Signal that you will not tolerate interactions that you feel are malicious, unnecessarily personal, or bullying. Don’t be frightened of getting up and leaving the interaction if necessary.

The Badger was recently approached through a mutual acquaintance to meet two directors of a small company who were seeking advice about addressing problem IT projects. One, the CEO, was a gruff, volatile, egotistic character who belittled the Badger’s experience and ridiculed every answer he gave to questions. The Badger became uncomfortable, embarrassed, and – yes – quietly angry. The CEO tabled the monthly financial status numbers for a project and asked for a comment. The Badger glanced at it and said the project was failing! ‘Rubbish’ riposted the CEO. The Badger calmly rose from his seat, uttered ‘victima non sum, victor sum’, and ended the meeting.

The other director left the room too, apologized for the CEO’s behaviour, and asked how the Badger knew the project was failing. The Badger explained. It transpired that everyone knew it was failing, apart from the project sponsor, the CEO, who was in denial! The Badger declined the director’s plea to become their advisor. Just remember, when someone enjoys making you uncomfortable or embarrassed, keep calm, trust yourself, and keep ‘victima non sum, victor sum’ – I am not the victim, I am the victor – in mind…

UK Smart Meter rollout – will new targets make a difference?

Posted on by The Information Badger in Energy and Energy Markets, Information Technology, Smart Meters, Technology

Reading the status of the UK’s rollout of Smart Meters to consumers just reinforces how woeful this programme continues to be. At the end of March 2025, 61% of all domestic meters were smart operating in ’smart mode’, and in the latest data published a few days ago this number rose to just 63% at the end of June 2025. It’s pretty clear that this programme, running since 2012, has years left to run before all households have a properly functioning smart meter. When launched in 2012, consumers were told this programme would modernise and empower their energy use, support a greener grid, ensure accurate bills and lower costs, and be complete by 2019. The reality for people, who are paying for the programme and its delays through their energy bills, has been somewhat different.

By the end of December 2025, the current rollout targets – much revised since 2019 – require suppliers to have ‘delivered’ smart meters to 74.5% of domestic premises. Note that the target is not ‘delivered and operating in smart mode’. The government is consulting suppliers  on a post-2025 framework to deliver service improvements and an  obligation to complete the domestic rollout by 2030. It feels like ‘Deja vu’! The government asserts that the rollout so far provides robust evidence that consumers with smart meters are achieving sustained savings of 3% for electricity and 2.2% for gas. That’s hardly impressive for a £13bn programme. In fact, most people feel that any reduction in their energy use has been driven by cost of living and energy crisis factors, not smart meters. The Badger thinks those associated with energy policy seem unable to recognise the programme for what it is – a ‘White Elephant’ in the eyes of the domestic consumer.

Why is it a ‘White Elephant’? Well, there’s missed targets with the goal of having properly functioning smart meters in every home being revised many times and probably being delivered a minimum of 10 years late. There’s the ballooning costs with consumers footing the bill and seeing little tangible return. There’s the technical failures with many installed meters not functioning properly and first-generation SMETS1 meters losing functionality and turning ‘dumb’ when switching suppliers. There’s the poor programme strategy from the outset, something obvious when comparing with more successful rollouts in Italy, Spain, Sweden, Finland, Estonia, Japan, the USA and China. There’s also the abject failure to overcome consumer distrust and show them savings in their energy bills. The Badger is resisting the temptation to go on.

After more than 13 years, adverts like those here and here haven’t changed UK consumer scepticism. Consumers are distrustful, technology has moved on, delivery by politicians and suppliers is poor, and a new framework for 2026 onwards is only going to achieve one thing – give this elephant another lick of white paint…

AI – Pop goes the weasel!

Posted on by The Information Badger in AI, Business, Digital Transformation, Information Technology, Technology

The Badger’s five-year old grandson, full of energy, innocence, and inquisitiveness, has been staying for a few days. It’s been fun, tiring, and a reminder that grandparents can be important influencers for Generation Alpha!  It was also a reminder that today’s childhood is vastly different to that of previous generations. The Badger’s grandson considers being on WhatsApp video calls, watching kids YouTube videos, and engaging with technology like phones, tablets, and laptops in classroom and home settings as routine. This wasn’t the case when the Badger was five, nor was it when the youngster’s Millennial parents were that age!

One evening, just before the lad’s bedtime, the Badger was on the sofa engrossed in the news feed on his smartphone. Reports of anxiety that AI is a stock market bubble about to pop had grabbed his attention. Some reports (like the one here), but certainly not all, derived from a report from MIT noting that most AI investments made by companies have so far provided zero returns. This fuelled concerns, existing in some quarters for a while, that AI is a stock market bubble soon to crash. Many of the reports drew parallels between AI and the dot.com crash of 25 years ago. As a professional in the IT sector at that time, the Badger experienced first-hand the dot.com era and its aftermath, and so he became absorbed in his own thoughts about the parallels. Until, that is, his grandson jumped on the sofa, prodded the Badger’s ribs, and asked to watch a ‘Pop goes the weasel’ cartoon. Initially struck by the synergy between ‘Pop goes the weasel’ as a good label for his AI thoughts, a suitable YouTube cartoon was found and the two of us watched it on the Badger’s smartphone. (A kids punk-music version of the rhyme didn’t seem suitable just before bedtime).

Once the youngster was in bed, the Badger cogitated further on the dot.com era and AI. The late 1990s saw rapid tech advances with many investors expecting internet-based companies to succeed simply because the internet was an innovation. Companies launched on stock markets even though they had yet to generate meaningful revenue or profits and had no proprietary technology or finished products. Valuations boomed regardless of dodgy fundamentals, and the dot.com crash was thus, to those with objectivity, inevitable. To an extent, some of the same dynamics exist with AI today. It may be a transformative technology, with the likes of ChatGPT having impressive traction with people, but AI is really still in its infancy striving to show a return on investment in a company setting. The Badger senses, therefore, that AI is likely in  sizeable correction rather than dot.com crash territory. This should be no surprise, because the history of tech stock market valuations suggests, to quote the nursery rhyme, ’that’s the way the money goes. Pop goes the weasel’…