Time to have a new meter…

The Badger read the article “The Critics Of ‘Smart Meters’ Were Right All Along” and chuckled.  It says that a supplier of electricity to UK homes has proposed a system whereby suppliers can use installed Smart Meters to turn off the electricity to your home, or to certain devices within it, when demand exceeds supply from the grid. It’s a wonderful illustration of how big corporations think about maximising their opportunities from today’s ‘always on’ digital technology, and of how journalists write attention-grabbing stories with an underlying premise that’s dubious!

The Badger’s continued to chuckle as a result of two other things.  Firstly, the short reaction  in TechMarketView’s  ‘Shock horror risk of cold showers with smart meters’, and its comment that ‘…it is unlikely that the national smart meter rollout will be complete in our lifetimes – if ever’.  And secondly, because the Badger is in the throes of modernising his home’s infrastructure and is installing SMETS2 ‘Smart’ Meters for gas and electricity.  The decision to embrace Smart Meters has nothing to do with a green future, cutting household energy bills, it being ‘smart’, or capitulation to incessant flimflam and communications from the government and energy companies. It’s simply that the time’s right for the Badger to do it, the meters are just modern meters at the end of day, they meet the Badger’s needs, and it feels like the right time to get something tangible for the money we have all paid for them through our energy bills over the last 8 years!

A meter is being installed next month. The Badger is taking close interest in the whole process, ostensibly because it feels like it will prove a fertile ground for the content of this blog in the future! Will things go smoothly? Will having a Smart Meter actually change anything in the Badger household? Will it prove trouble-free? Will it encourage a reduction in the use (and cost) of energy? Time will tell.  Will it be a trojan horse that eventually allows an energy provider to directly control supply to particular devices in the home or to purposefully interfere in some other way? No. Why? Because there isn’t an elected politician that wants to stay elected who will align with such a notion in the face of a public outcry about freedom.  In this country people strongly believe that ‘an Englishman’s home is his castle’, i.e. they have the right to do what they want in their own home without interference from others. Woe betide anyone or any organisation that seeks to encroach on that right.

As noted above, however, time will tell if the Badger’s right.  But given the embarrassing UK Smart Meter programme has until 2025 to complete ‘offering’ smart meters to households, the Badger thinks it’s pretty certain that the meters will go ’end of life’ before your energy provider can independently turn your oven off to manage supply and demand.   

The ‘Smart’ prefix has had its day…

If something is prefixed with ‘Smart’ today, then the Badger tends to wince and immediately think of the need to tread carefully! Why? Because ‘Smart’ has become over-used in today’s digital world, although many may beg to differ.  The fact is that every new gadget in the last 100 years was thought to be ‘smart’ by those living at the time. The Badger’s parents, for instance, thought the introduction of a timer on their washing machine some 70 years ago was ‘smart’. They thought answering machines some 40 years ago were too.

In today’s Information Age, the word ‘Smart’ is much overused by marketeers, media pundits and politicians alike. For many the word has become tainted and a signal for something whose benefits are oversold, whose downsides are understated (or ignored), and whose value for money and longevity is questionable. Many feel that ‘Smart’ implies they will be fleeced of their hard-earned cash (and maybe their personal data, privacy, and security) for something that might quickly become obsolete.

Using the word ‘Smart’ as a pre-fix to something is becoming a euphemism for high cost and questionable benefit, at least from the average consumer’s perspective.  For example, the UK government’s ‘Smart’ Meter programme has already cost consumers through their bills, its roll-out is grossly late, and it’s not really delivering the promised benefits for consumers. Expensive ‘Smart’ Motorways appear to lead to more not less death on the roads, and the expense  of these complex ‘enhancements’ seems somewhat  questionable and wasteful to the average consumer if safety on the road has got worse.   And then there’s Smart Homes full of interconnected lights, fridges, power sockets, and so on. Do we really want or need to live inside a machine?

And then there’s the ‘Smart’ phone in your hand.  Apparently, the device itself has an average life of 4 to 5 years and we keep them, on average, for between 2 and 3 years.   How much did you pay for it? The percentage depreciation is probably worse than your car over the same period.

So, what’s the Badger’s point?  Simply that the term ‘Smart’ is not a relevant label for digital technology anymore.  Consumers today are no fools, are distrustful of the big Tech companies, and are more vocal about government expenditure. The pandemic has changed the way we think, behave, live, and work. It has made us realise not only the importance of technology in today’s world, but also that it doesn’t need to be labelled ‘Smart’ to have a positive impact on our lives, the planet, the climate, and wildlife.  The ‘Smart’ prefix has had its day.  There’s only one thing that should attract this label, and that’s us – we human beings! And some of you may well argue with that…

Smart Meters; Hardly a success…

If you’ve worked extensively on major technology-intensive programmes then you’ll know to expect bumps in the road as new hardware, software, communication networks and processes are introduced to users in the real world. So, it shouldn’t be a surprise that the UK Smart Meter programme is in the press again!

The target for every UK home to have been offered a smart meter by the end of 2020 isn’t going to be met. Rollout is stalling. Just look at the Q1 2019 rollout numbers! It isn’t credible that the target can be met, but the relevant government department ‘remains committed to ensuring every home has been offered a smart meter by the end of 2020’. This has to be taken with a pinch of salt when even the CEO of Citizens Advice – a charity helping citizens resolve life difficulties with free, independent, confidential advice – thinks the target is unfeasible and must be delayed to ~2023!

Delay means more cost, and the published estimates of consumer bills reducing by £300m/year in 2020 and £1.2bn/year by 2030 will inevitably be revised down. Who pays? The consumer. Although many technology professionals have worked very hard on this programme to get the new software, hardware and communication networks in place, the overall programme has the whiff of white elephant territory and it’s a struggle to see it as a good advert for major ‘Smart’ government initiatives.

Who’s at fault? No doubt many entities will point fingers at each other, but – as the November 2018 National Audit Office’s report noted – the buck stops with the government department that currently still ‘remains committed to ensuring every home has been offered a smart meter by the end of 2020’. The Badger has a simple view. The numbers don’t fib. The costs are ever rising. The business case must be stressed. Fault is rarely with a single entity; it rests collectively. What’s needed now is less rhetoric, spin and defensiveness, and more honesty, realism and greater respect for the end consumer in the roll out.

The 2018 Smart Meter Progress Report ends with the statement ‘the Government has committed to update the cost-benefit analysis for the Programme and complete a stock take of consumer benefits in 2019’. The outcome from this – if it happens – may be the uncomfortable reading that produces a trigger ‘event’ for ‘revision’ of the programme. Time will tell. Meanwhile the Badger not only saves money and the climate without a smart meter, but also avoids the higher tariffs levied by suppliers when consumers exercise their right not to have a smart meter. These may be digital times but one thing’s clear. £11bn and counting, stalling rollout to ambivalent consumers, delay, questionable cost/benefit and the whiff of white elephant are hardly success indicators…