The Badger was asked by a group of young IT project managers (PMs) to describe something in his IT delivery career that spawned significant learning. There have been many learning experiences – all important in their own way – but one quickly came to the fore. It was the learning that came from a ‘career transition event’ which required the swift development of new personal skills as well as the rapid assimilation of broader business knowledge in order to deal with new challenges. The event itself was a move from being a successful software, systems integration and service project leader in the company’s engine room, into a central, company-wide, delivery leadership role within the company’s overall business leadership team.
The Badger learned from the move that he had aptitudes that others could see but were unknown to himself! The move to a central company role meant learning new soft and hard skills, and new ways of thinking and behaving that built on the deeply embedded disciplines and learning of a delivery background. After progressing from programmer, through team leading into the delivery leadership of fixed price IT contracts of ever larger scale, complexity and commercial risk, the transition to a central company leadership role was still difficult! Perspective on how the company worked, its priorities, and the context in which decisions were made, all changed.
In explaining this to the young PMs the Badger summarised three things. First that good IT delivery leaders are natural problem solvers and managers of risk. They are organised, commercially aware, good decision makers, and people that get things done. These are valuable traits in a central role because others who operate centrally often have little real experience of doing the real work that brings in profit. The second was that a central company-wide role really does change the perception you have of your company. You see how it really functions, its priorities, and why decisions can sometimes be different to what you expect. The third was that if you as a PM get a chance to work in a central company-wide role then take it! You may find you don’t enjoy the experience, but you will learn lots and it will make you a better and savvier delivery leader. It will definitely change your perspectives and make you think hard about what you enjoy and what you don’t.
One of the PMs subsequently asked the following:
‘So, we should extend ourselves, be thirsty for new knowledge, always build on what we are good at and enjoy doing, and get some central company-wide experience to broaden our minds, our knowledge and our capabilities?
The Badger replied with one word. Correct!
If you work for an organisation that takes the development of its people seriously then you’ll have attended courses with elements that sensitise you to the importance of body language when engaging with others. The Badger was first sensitised to this when attending two short courses in quick succession many years ago. The first course covered interviewing and recruiting new graduates, and the second covered leading software and system development teams. Both featured personal interaction sessions that were videoed and critiqued by the trainers and other attendees – a very effective way of learning about the powerful signals our body language conveys. Since then, and with many other courses under the belt, the Badger has been in many situations where controlling one’s body language and watching that of others has helped to convert difficult circumstances into acceptable outcomes.
People have been communicating with each other for millennia. We are conditioned by our heritage to know that the best communication happens when we are physically face to face so that we can hear what’s said and simultaneously see the physical nuances of those in the same room. Modern technology, however, encourages instant communication that is devoid of a contextual body language component. Email’s a good example. How many times have you sent an email that’s been misinterpreted when read by recipients? More times than we all care to admit. The body language component is missing from the words.
Another example is the recent Elon Musk v Vernon Unsworth court case relating to comments made on Twitter. A jury found in favour of Mr Musk. His offending Tweets were judged to be essentially ‘playground insults’ rather than real defamatory insults. The Badger has no opinion on the right or wrong of this finding, that’s a matter for the courts, but isn’t it somewhat sad that the finding seems to legitimise trading hurtful insults using modern social media platforms like Twitter? Surely this isn’t good for society? ‘Playground insults’ normally take place in a real playground where words are said with body language visible. Surely if it’s okay to trade ‘playground insults’ using Twitter, then that’s clear evidence that civilisation is crumbling into an anarchistic morass?
After the Musk ruling, one of the Badger’s friends commented – admittedly after more mulled wine than prudent – that Twitter should invent a virtual fragrance called ‘Stench’ for anyone who wants to make playground insults using its platform over the forthcoming festive season. The Badger laughed, because the amusing and playful intent was clear in their words and body language. We laughed again when we decided that ‘playground insults’ should stay in a real playground and not be traded in the virtual world. Why? Because ‘playground fisticuffs’ are a much cheaper and more effective way of resolving playground disputes than resorting to lawyers. Oh, and finally, in case you’re wondering, for the avoidance of doubt and all that, none of this is intended to insult anyone or any organisation!