The Web at 30, and getting cancelled…

There’s an interesting article entitled ‘Going global: the world the Web has wrought’ in this month’s edition of Physicsworld, the member magazine of the Institute of Physics. It covers how the Web has taken over the world in the last 30 years and the role of physicists and programmers in enabling this to happen. The article points out that the benefits of the Web have not come without tremendous economic and social dislocations, and its last sentence – ‘The world has indeed been transformed by the Web, but not entirely for the better’ – captures a truth that resonates with those whose careers spanned the Web’s progression.

The Badger made this ‘not entirely for the better’ point to a neighbour’s daughter, home from university for the weekend, and got a lecture in response! The Badger is a fuddy-duddy, apparently, whose opinions are irrelevant because his generation are responsible for everything that’s wrong and the Web has brought people nothing but good. Hmm! Resisting the urge to argue, the Badger just smiled and calmly suggested the young lady’s view might change on gaining more life experience after university. With a stare that could kill, she stormed off!

At the local supermarket later, the Badger bumped into her mother who apologetically mentioned that her daughter had ‘cancelled’ the Badger. She then said, ‘Join the club; last week she told me that I was cancelled too’. We laughed. The youngster’s mum theatrically rolled her eyes and then wryly bemoaned the amount of time her daughter spent surfing the Web. Being told you’re cancelled was a new experience, but not a bothersome one because it’s an absurdity that just illustrates the ‘not entirely for the better’ point about the transformational impact of the Web.

Many in our younger generations today seem intent on banning, reinterpreting, or cancelling anyone or anything from earlier times because it might offend. Enabling the growth of a sentiment which redefines the truth and facts of earlier eras stands out as one of the Web’s ‘not entirely for the better’ transformational impacts. Microsoft’s new ‘inclusivity checker’ in Word, see here and here,  is a simple example of the sentiment’s pervasiveness. In the Badger’s view, the words actually written by authors, songsters, and spoken by famous people in earlier times are the facts of their era and suggesting ‘inclusivity’ modifications for them just promotes the breeding of a denial and dishonesty in society that future generations will regret.

From the Badger’s experience above, it seems that all you must do to be cancelled is point out that the Web is ‘not entirely for the better’, be of an older generation, and stand up for the preservation of the language and facts of history, no matter how uncomfortable they may be in a modern setting. If that’s the case, the Web is facilitating the slide to a cultural oblivion that future generations don’t deserve.

A change would do you good…

We can be happy, fulfilled, stressed, anxious, bored, and frustrated at work  all within the same day! It’s normal for our feelings to oscillate like this, but when we’ve endured months of feeling unfulfilled, bored, and frustrated with no improvement in sight our thoughts often turn to leaving our employer for pastures new. Thinking about leaving and actually leaving are, of course, different. It’s common to think about leaving  but circumstances and priorities in our personal life often stay our hand from actually resigning. Our subconscious also tends to persuade us to put up with the status quo for much longer than sensible in the hope that things will get better.

A few months ago, the Badger met someone wrestling with these dynamics. For the first time in a decade with their employer, they were thinking of leaving because their knowledge, skills, and experience had been under-used since a company reorganisation two years ago had replaced their respected boss with a new one. They were desperately bored and frustrated, and the relationship with their new boss had progressively become more distant. They asked the Badger how frequently he’d thought about leaving during his career, and whether he’d any thoughts to offer. After a sharp intake of breath, the Badger ignored the former question but delivered the following insightful words.

We all deal with thinking about and the decision to voluntarily leave an organisation differently, because psychologically we each deal with fear of the future in diverse ways. No one truly knows what the future holds for them. This uncertainty psychologically steers many towards staying in their comfort zone and avoiding risk. This means that when job satisfaction is low, we may well think long and hard about leaving but not actually take the ultimate step of resignation. So, if you’re thinking about leaving, first ensure you know yourself and what makes you tick. Make sure you not only assess all the pros and cons of staying objectively, but also consider matters in your private life that have a bearing on your decision carefully and honestly. Listen to  George Harrison’s song  ‘All things must pass’  because it’s a reminder that things never stay the same in life, and make a plan covering how and when you will resign before making your final ‘stay’ or ‘go’ decision,

Yesterday, the person called the Badger to say they’d left their employer and to thank him for words that made them realise they shouldn’t be fearful of the future because people adapt to the twists and turns of life. As the Badger felt quietly pleased at having helped in some way, ‘A change would do you good’ by Sheryl Crow started playing from a smart speaker in the background! We laughed, and agreed that strange surveillance sprits are at large monitoring conversations in today’s world…

The origin of the word penguin…

The Badger rang the call centre for help after experiencing problems using a company’s online mechanisms. After listening to a recorded message about covid and navigating the various options, the Badger joined a queue wondering if Blondie’s ‘Hanging on a telephone’ would be better music than Vivaldi. Eventually Bronwen came on the line. Her unmistakably Welsh accent and name struck a chord as she resolved the Badger’s problem. The Badger thanked her for her help and asked if she was actually in a call centre in Wales. Bronwen chuckled, said that many callers ask the same question, and then confirmed she was in South Wales and that the weather outside was typically Welsh!

Speaking to Bronwen triggered fond memories of visits to Wales,  a part of the UK with beautiful landscapes, a rich industrial heritage, and a strong cultural identity. It’s a country that’s seen a huge decline in its coal mining, steel, and slate mining industries over the last half-century. The Badger’s first visits to Wales were in his student days. The first was a weekend stay with his London flatmate’s family in Pontlottyn in the Rhymney Valley. The warm welcome was unforgettable. The second visit was part of the Badger’s degree course. It involved a week touring  metal production, casting, and fabrication facilities across South Wales. The highlight was watching the operation of a blast furnace, a Bessemer converter, and a rolling mill flattening giant red-hot steel ingots into 3mm strip at Port Talbot. It was an awesome experience!

Since that time, tourism, public services, customer support services, and light manufacturing in areas like electronics and technology have taken over from coal, steel, and slate as the mainstays of the Welsh economy. Today Wales has the largest data centre campus in Europe and it’s an attractive place for technology-centred companies to have operations. In the Badger’s student days, there was net migration of people seeking employment and a better quality of life outside Wales. This isn’t the case today. With modern service, technology, and digital businesses continuing to grow, Wales is seeing inward migration and growth in its population.

Twenty years after first visiting as a student, the Badger became a more frequent visitor  when his employer acquired a datacentre and IT service desk in South Wales. Welsh pride and values was encountered in abundance during these visits, and the Badger learned that if you build on rather than denigrate the character, culture, and heritage of a workforce then they will always rise to a challenge. As an English friend with Welsh family roots put it a few days ago, the word ‘penguin’ derives from the Welsh language which illustrates that the Welsh people have always made a mark on the world. A growing worldwide reputation in the arena of semiconductor technologies might have been a better illustration…

Embarrassment facilitates learning…

The Badger, engrossed in his laptop, heard a knock at the front door. It was a couple of his wife’s friends arriving for a gossip over coffee and cake. The Badger let them in and returned to his laptop. A little later, when the coffee was ready and their conversation centred on one of the friend’s teenage daughters who’s in her final year at college, the Badger was pestered to join them. The teenager had been highly embarrassed in a recent class after acquiescing to a boy becoming leader of her group because he demanded that ‘he knew best.’  The teacher had dismantled the boy’s credibility in front of the whole class causing embarrassment in the group by association. As the Badger sipped his coffee, he was asked if he’d experienced anything similar during his career and, if so, what he’d learned from it.

The Badger, a little taken aback, described an occasion from early in his IT career, namely the first time he worked on a competitive bid during a gap between project assignments. The bid was of modest value to a new client in a new market area for the company. The compact team was led by a slippery, self-obsessed salesman who claimed to be well-connected with the client. Once the bid was submitted, there were formal presentations to the client from the different companies competing for the work. The Badger and others were tasked to attend the presentation with the salesman.

On the day, the salesman, brimming with confidence, did all the presenting, made unapproved promises, and came across as a slippery deal junkie focused solely on the client’s procurement lead who was one of the four key client people in the front row of the audience. The salesman answered all the questions himself, directing them to procurement lead and not the person who asked the question. He was oblivious to his colleagues discomfort and the clever dismantling of his credibility by the questioners. We didn’t win the work.

It was a debacle. The Badger was highly embarrassed but learned three things from the experience. Firstly, that focusing on the decision maker and their key influencers is crucial. Other than the procurement lead, the salesman had never engaged with any of the key client people in the front row. Secondly, women in business are equals and just as astute, capable, and ruthlessly direct as men. The decision maker and key influencers in the front row were women who rightly felt ignored by the salesman’s focus on the male procurement lead. Thirdly, it’s okay to feel embarrassed. It forces you to learn, change, become resilient, and develop a confidence to speak up when something’s not right.

The Badger had obviously said something that struck a chord with his wife and her friends, because their faces lit up and he was offered more coffee and cake…