Category: Online Services

Electricity – The lifeblood and Achilles heel of the modern world…

Posted on by The Information Badger in Online Services, Technology, Risk, Life, Information Technology, Electricity, Disaster recovery

Risk, an unavoidable aspect of daily life, is the possibility of something bad happening. Every personal activity and decision we take involves some level of risk. Understanding this, and managing risk responsibly, builds self-confidence, resilience, independence, and fulfilment. Risk is inescapable for businesses and governments too. Most maintain risk registers and have plans to manage the consequences should they happen. The public version of the UK’s National Risk Register, for example, is here.  A few days ago, the Badger’s home experienced a power cut following heavy rain in the area. It was the first for many years and so it reminded the Badger of just how dependent we are in today’s world on electricity. It’s the lifeblood of the modern digital world, but also its Achilles heel. The Heathrow  shut down of March 2025,  the Iberian grid collapse of April 2025, and Russia’s relentless attacks on Ukraine’s energy infrastructure, all illustrate the chaos that can be unleashed when electricity supply is  seriously disrupted. 

The Badger’s power cut set him thinking. In an age of global belligerence, could an enemy bring societal chaos to the UK without using cyber techniques or nuclear weapons? Well, yes. Simply knockout a significant number of the nation’s electricity production sites. The country’s electricity supply is vulnerable due to many things, including outdated infrastructure, and so an unexpected coordinated attack using conventional weapons on the  top dozen or so non-nuclear generation and interconnector sites would cause havoc with our daily lives. If there was also a simultaneous attack on the undersea data cables connecting the UK to the world digitally then we would experience chaos like never before.

At this point it’s worth emphasising that this is the output of the Badger’s own musing. It is not derived from having any particular insight into the measures the nation uses to protect its critical national infrastructure. But if the Badger thinks this scenario is plausible, then our defence forces and our enemies will have too, and so hopefully something similar will already be on the country’s private version of the National Risk Register. But here’s the thing. As an individual, do you spend any time thinking about how you would function during a prolonged loss of electricity and online services? Probably not. Should you? Yes, because you’ll get a flavour of the likely impact of a nationwide blackout here. 

Is it prudent to have some appropriate fallback items and mechanisms ‘in the back of a cupboard’ to use if such a scenario occurred? Of course it is. When the Badger was a child, before the modern digital world existed, one of his father’s mantras was ‘Always have something to fall back on because you never know what calamity will unfold tomorrow’. These words seem even more relevant today when electricity is the lifeblood of a modern world that’s more dangerous than it’s been for decades.

A smartwatch for wellbeing and health?

Posted on by The Information Badger in Health & Social Care, Information Technology, Life, Online Services, Privacy and Surveillance, Smartwatches, Technology

Last week the Badger attended his uncle’s 90th birthday. He sat with a group of mostly millennial adults and found himself watching how often they checked their smartphone or smartwatch, and sometimes both. Before the Badger’s uncle blew out the candles on his birthday cake, conversation in the group was convivial and centred on catching up since the last time everyone was together. A smartwatch noisily tinkled and buzzed, and the person sitting opposite the Badger got up and announced to everyone that their watch had told them they’d been sitting for too long! They walked away and returned a few minutes later. When they took their seat, they began talking in a way that sounded like a commercial for smartwatches equipped with health and wellness tracking apps.

A discussion ensued. People in the group were asked if they had smartwatches and found their health apps useful. Most younger adults nodded. A few admitted to being addicted to the well-being and health metrics their smartwatches provided. A couple said they had a smartwatch but rarely used the health and well-being functions, and the remainder, including the Badger, did not have a smartwatch. The Badger was asked why he doesn’t have a smartwatch given his IT/tech background, especially when, as the questioner put it, the health apps ‘would be beneficial at your age.’  In reply, the Badger made two curt points. The first was that his solar powered but otherwise conventional watch and the smartphone in his pocket met all his needs to function while out and about in today’s world. The second was that smartwatches are not approved medical devices, and so their health metrics fundamentally provide the same health guidance that doctors have given for decades – walk more, don’t drink too much alcohol, and maintain a healthy weight. You don’t need an expensive device and constant checking of metrics to comply with that advice. The cutting of the birthday cake stopped further discussion.

While the well-being and health functions on smartwatches do, of course, encourage good health and lifestyle habits for those individuals that need such prompts, many who glance at their smartwatch dozens of times a day to check their metrics are doing so unnecessarily. Does this habitual attention to the likes of step count, heart rate, sleep quality, and sitting too long simply illustrate that people are becoming needlessly addicted to another digital device? Possibly. Smartwatch firms are profit-motivated businesses not health services, and concern about profiling, advertising, and losing control of sensitive personal data would be prudent. Remember, it’s cheaper and better for privacy to simply do what the doctor’s ordered for decades, namely walk more, drink less alcohol, and maintain a healthy weight. Concentrate on living life rather than being a slave to metrics provided by your smartwatch. After all, the Badgers sprightly uncle has reached 90 years of age by doing just that…

Cyber security – a ‘Holy Grail’?

Posted on by The Information Badger in AI, Business, Information Technology, Online Safety, Online Services, Privacy and Surveillance, Public safety, Risk, Security

King Arthur was a legendary medieval king of Britain. His association with the search for the ‘Holy Grail’, described in various traditions as a cup, dish, or stone with miraculous healing powers and, sometimes, providing eternal youth or infinite sustenance, stems from the 12th century. Since then, the search has become an essential part of Arthurian legend, so much so that Monty Python parodied it in their 1975 film. Indeed, it’s common for people today to refer to any goal that seems impossible to reach as a ‘Holy Grail’. It’s become a powerful metaphor for a desired, ultimate achievement that’s beyond reach.

Recently, bad cyber actors – a phrase used here to refer collectively to wicked individuals, gangs, and organisations, regardless of their location, ideology, ultimate sponsorship or specific motives – have caused a plethora of highly disruptive incidents in the UK. Incidents at the Co-op, Marks & Spencer, Harrods, JLR, and  Kido  have been high profile due to the nature and scale of the impact on the companies themselves, their supply chains, their customers, and also potentially the economy. Behind the scenes (see here, for example) questions are, no doubt, being asked not only of the relevant IT service providers, but also more generally about how vulnerable we are to cyber security threats.

While taking in the colours of Autumn visible through the window by his desk, the Badger found himself mulling over what these incidents imply in a modern world reliant on the internet, online services, automation and underlying IT systems. As the UK government’s ‘Cyber security breaches survey – 2025’ shows, the number of bad cyber actor incidents reported is high, with many more going unreported. AI, as the National Cyber Security Centre  indicates, means that bad actors will inevitably become more effective in their intrusion operations, and so we can expect an increase in the frequency and intensity of cyber threats in the coming years. The musing Badger, therefore, concluded that organisations need to be relentlessly searching for a ‘Holy Grail’ to protect their operations from being vulnerable to serious cyber security breaches. As he watched a few golden leaves flutter to the ground, the Badger also concluded that in a world underpinned by complex IT, continuous digital evolution, and AI, this ‘Holy Grail’ will never be found. But that doesn’t mean organisations should stop searching for it!

These damaging incidents highlight again that cyber security cannot be taken for granted, especially when the tech revolution of recent decades has enabled anyone with a little knowledge and internet access to be a bad cyber actor. The UK government’s just announced the introduction of  digital ID by 2029. Perhaps they have found a ‘Holy Grail’ that guarantees not only the security of personal data, but also that its IT programmes will deliver on time and to their original budget? Hmm, that’s very doubtful…

A week without access to the online world…

Posted on by The Information Badger in Information Technology, Internet, Life, Online Services, social media, Wellbeing

Are you brave enough to survive for a week without accessing the online world using your personal smartphone, tablet, laptop, or desktop? This was the question asked by the Badger’s wife shortly before the Badger and his millennial son departed for a short adventure on the North Devon coast last week. We answered affirmatively but decided to take our smartphones, which would remain switched off all week, in case they were needed in an emergency. We all saw this as commonsense given our intent to walk the rugged North Devon coastal path which, at the time, was covered by a yellow weather warning for high wind and rain. With a little trepidation about relinquishing personal access to the virtual world by taking no laptops or tablets and only having switched off smartphones in our pockets, we departed for North Devon wondering how long it would take before we succumbed to turning on our phones. Did we survive the week without succumbing to temptation? Of course we did.

The first evening at our destination was unsurprisingly difficult given that everyone today has become conditioned to having instant access to communication, banking, shopping, social media, and the internet through personal devices. People in the UK, for example, apparently check their smartphones every ten minutes, so imagine how you’d feel if this wasn’t possible. It took an iron will, some beers, and some proper conversation about the world that evening to keep our discipline and not succumb to switching on our smartphones.

The subsequent days were easier. Walking the coastal path in blustery, variable weather concentrated the mind on real, rather than virtual, world matters. The dormant smartphones in our pockets provided reassurance as we walked, but they stayed unused because no emergencies arose. In fact, we never turned them on all week. On the final night of our stay, we visited a bar and reflected on our week of virtual-world disconnection while watching a magnificent sunset over a choppy sea. We realised that our ‘fear of missing out’ from having no access to the virtual world had disappeared within 48 hours of arriving in Devon. We were proud to have resisted the temptation to use our smartphones, and we felt that detachment from the online world, and its pushed content, had contributed to how refreshed we felt mentally and physically.

We drove home the next morning and then ceremonially turned on our smartphones. We had, as expected, missed nothing of substance by our detachment from the virtual world for a week. This prompted the Badger’s son to state that although the online world has its place in modern life, real life will always go on if it’s not there. That’s a truth. The question is, are you brave and disciplined enough to survive without access from personal devices to the online world the next time you take a short break? If not, why not?

Smartwatch, traditional watch, or both?

Posted on by The Information Badger in Information Technology, Online Services, Public safety, Risk, Security, Smart & New Technology, Smartwatches, Technology

Is there a smartwatch from the likes of Apple, Samsung, Huawei and others, on your wrist? A decade ago, smartwatches were essentially novelties for tech enthusiasts. Today they’re mainstream. In the ten years since Apple unveiled its first watch  they’ve become a popular, wrist-worn, command and control centres for time, date, productivity aids, communication, fitness and personal health.  Globally there are more than 450 million smartwatches in use, and the number is expected to rise to ~750 million by 2029. Many people are turning to smartwatches from traditional mechanical/ automatic watches because they do significantly more than just tell the time and their capabilities continue to expand as technology marches on.

So, does this mean the traditional wristwatch, which first appeared in the 19th century, will soon be obsolete? Many say yes, but the Badger thinks otherwise. A traditional mechanical/automatic watch performs its purpose of providing the time and date  extremely well. Accordingly, it’ll be around for many decades yet because it has design simplicity, is robust, doesn’t require frequent battery charging or software updates, and is immune to cyber threats. Traditional watches provide their core function – the time and date – in aesthetically pleasing hardware that can be chosen to suit any lifestyle or occasion. Many think that a traditional watch’s lack of connectivity to today’s online world is a disadvantage. On the contrary, the Badger thinks it’s an advantage.

Smartwatches, of course, come in many guises but one thing fundamentally drives their design, namely convenient access to the services and information that underpin the rhythm of life in the modern digital world. Their manufacturers routinely enhance their design, functionality, and usability as a wrist-based hub for time, date, and things like voice and message communication, activity and fitness tracking, and personal health monitoring and diagnostics. As a convenient computer on our wrists, however, they are yet another screen that grabs attention. They need regular battery recharges and software and security updates to protect against cyber threats. Like smartphones, there’s also a better model coming soon!

So, are smartwatches rendering traditional mechanical/automatic watches obsolete? No. Why not? Because most people today understand the dangers of the digital world, and they are increasingly aware from world events of the inconvenience and turmoil that can ensue when key energy, communication, and online infrastructure is damaged. Their smartwatch could be rendered useless in such circumstances, whereas a traditional mechanical or automatic watch will continue to deliver its core function, time and date, unabated. So don’t ditch your traditional watch for a smartwatch, have and use both (as the Badger does). You will then always be able to access the time and date on your wrist should a digital disaster occur. The obsolescence of traditional watches is a long way off because in the current world climate it’s prudent to have non-digital contingencies for unexpected digital difficulties…

AI and copyright…

Posted on by The Information Badger in AI, Digital Transformation, Education, Ethics & Regulation, Information Technology, Intelligent machines, Legal matters, Online Services, Technology

Elton John recently had some sharp words to say about the UK government’s plans to exempt AI technology firms from copyright laws. Apparently, there’s currently a game of ping-pong underway between the House of Commons and the House of Lords regarding this plan. Many writers, musicians, and artists are furious about the plan, and Elton’s comments caused the Badger to scratch his head and ponder. Why? Because, like many individuals and bloggers, his website’s content could be plundered by AI without his knowledge or permission regardless of the copyright statement on its home page. With AI models and tools increasingly mainstream, Elton’s words made the Badger realise that he, and probably many others around the globe, should have copyright more prominent in our thoughts.

Copyright law is complex and, as far as the Badger understands, ‘fair dealing’ or ‘fair use’ allows limited use of copyright material without permission from the copyright owner under specific circumstances. Fair dealing/use is not a blanket permission, and what constitutes this depends on factors such as how much of the material is used, whether its use is justified, and whether it affects the copyright owner’s income. The Badger’s not a lawyer, but  he senses that AI and copyright is a legal minefield that will keep experts with digital and legal qualifications in lucrative work for years to come.

As the Badger pondered, he scratched his head again and then asked Copilot if AI used material held on copyrighted websites. The short response was that it (and other AI) follows strict copyright guidelines and only generates brief summaries of copyrighted material respecting fair use principles and with pointers to official sources. To test the efficacy of the answer, the Badger asked Copilot for the lyrics of Elton John’s song ‘Candle in the wind’. Copilot responded with ‘Can’t do that due to copyright’. Typing the same request, however, into the Badger’s browser readily produced the lyrics. Make of that what you will, but it does make you wonder why you would need to use AI like Copilot for this kind of interaction.

At the heart of Elton John’s point is the long-established principle that if someone or an enterprise wants to use copyrighted material in something that produces a commercial gain for themselves, then the copyright owner should give prior permission and be paid. AI is a disruptive technology, much of it controlled by the same giant US corporations that already dominate the tech world. AI cannot be ignored, but exempting tech firms from copyright law seems wrong on many different levels. The Badger’s concluded that he should improve his understanding of copyright law, and that AI tech firms must not be exempt from such laws. After all, if you were to take a leaf out of President Trump’s playbook then if you want something, you need permission AND  you must pay.

VE Day, Gen-Z, resilience and preparedness…

Posted on by The Information Badger in Information Technology, Internet, Learning, Life, Online Services, Risk, Technology

Many have family members who lived through the violence and hardships of World War 2 as civilians or combatants. Their experiences shaped not only their own lives, but also the values they instilled in their children. The Badger’s father, for example, proudly served his country in the military and then worked hard to create a better life for his family once he was demobbed. He was the epitome of that ‘Keep calm and carry on’ and ‘There’s no such word as can’t, try!’ generation, and he brought his children up to embody discipline, standards, hard work, duty, calm objectivity, preparedness, and a sense of right and wrong. These instilled values have served the Badger well over the years. The 80th anniversary of Victory in Europe (VE), a day which saw spontaneous rejoicing and street parties, is being celebrated on Thursday the 8th May 2025. It’s an opportunity to reflect on the sacrifices and resilience of a WW2 generation, civilians and combatants, who resisted tyranny. It will be poignant for the Badger because his father, sadly no longer with us, was unable to celebrate on VE Day at the time.

Life is very different today, as the Badger explained to a couple of Generation Z digital natives last weekend. Homes in the 1940s  were different. The internet, social media, instant communication, music and video streaming, electronic games, smartphones, personal computers, online banking, online shopping, robots, and driverless cars were science fiction, and children played physical games that would make today’s health and safety coterie wince. The Gen-Z natives struggled to relate to how life functioned in the 1940s without digital technology. The Badger then asked them two questions – what would you do if a) the UK experienced an electricity blackout akin to that seen recently  on the Iberian peninsula, or b) cyber-attacks took out online and critical infrastructure services for a prolonged period. ‘We’ll get by until someone sorts things out’ was the glib response, although they had no real idea about how they would actually get by! This made the Badger wonder about the resilience of our completely digital-native Gen-Z generation. As individuals, perhaps we’ve all become complacent about the risks associated with our dependence on digital services.  

In fact, do you know how you would ‘keep calm and carry on’ if digital services suddenly disappeared for a prolonged period? Do you have any personal emergency measures or pack of essentials to fall back on if something catastrophic happened to the electricity grid? Individuals rarely consider such questions even though our digital world is highly complex and believing ‘it’ll never happen’ just reflects naivety. Without their tech will digital-native Gen-Z ever be as resilient, resourceful, and prepared to make sacrifices like those of the 1940s in really tough times? If the Badger’s conversation was anything to go by, the jury’s most definitely out…

Frustration caused by the plague of delivery vans…

Posted on by The Information Badger in Automation, Delivery, Driverless transport, Drones, Human Resources, Information Technology, Online Services, Public safety, Smart & New Technology, Technology, Transport

Life’s full of ups and downs, and some weeks are better than others! For the Badger, Easter week was full of frustrations, all ostensibly caused by society’s addiction to online shopping with home delivery. Like many, the Badger used his car to visit family, friends, and for errands over the Easter period. Every journey was delayed at some point by the stop, start, and illegal parking activities of vehicles that were part of the ever-growing plague of multi-drop delivery vans on UK streets.

Here’s one example that caused frustration. The Badger drove an elderly neighbour to their appointment at the local health centre, a journey which normally takes ~7 minutes with a route that entails driving through the town’s High Street. Well before reaching this busy street, traffic had slowed to a snail’s pace. This was because a well-known company’s multi-drop delivery van had parked on double-yellow (no-waiting) lines in the middle of the High Street. The driver had left the van to deliver a collection of packages to nearby residences. The illegally parked van caused havoc as car drivers tried to navigate around it against the constant flow of traffic coming in the opposite direction. Just as the Badger reached the High Street, the van driver returned, collected another armful of packages, and walked off with them in a different direction ignoring the obvious disruption their van was causing.

Just before it was the Badger’s turn to navigate past the van, the driver returned, drove off, and stopped again on double-yellow lines 50 metres further along the street. This made the disruption worse because another multi-drop delivery van had parked close by on the opposite side of the road creating a chicane for traffic in both directions. As a result of all this, the 7-minute drive to the Health Centre took nearly 25 minutes, making the Badger’s neighbour slightly late for their appointment. This, and similar experiences on other journeys over the Easter period, triggered some musing.

Online shopping with home delivery has revolutionised convenience, but one consequence is the plague of vans on our roads and the tendency of their drivers to ignore the rules of the road due to tight schedules, high delivery volumes, and the need for frequent stops. Since these van drivers seem to be immune to the rules of the roads, the Badger thinks there’s a need for an enforcement solution. If today’s digital tech can tell you when your online purchase will arrive at your door, then it’s clearly possible to use drone, satellite, and information technologies to a) detect in real-time when multi-drop van drivers park illegally on double yellow lines and b) automatically fine them and their employer for the misdemeanour. It currently seems that no amount of ‘company policy’ or ‘driver training’ makes a difference, but hitting them in their pockets probably will…

The NHS doesn’t engage or communicate with patients on waiting lists at all…

Posted on by The Information Badger in Digital Transformation, Information Technology, Leadership, NHS, Online Services

Statistics show that >80% of the UK population engage in online shopping, an impressive number given Amazon et al only launched in the 1990s. The Badger uses Amazon, amongst others, because the ‘customer journey’ from choosing goods, payment, through to and including delivery, is straightforward, reliable, and provided with  informative tracking information about the journey of the goods. This ‘customer journey’ is founded on solid, integrated IT, designed to engage and communicate with the customer throughout the whole process. Good, proactive, interaction with customers is a norm in today’s online world, which means that any public facing service that doesn’t have it sticks out like a sore thumb!

Last week the Badger visited a neighbour, a statistician long retired from the UK Civil Service,  who’d recently had a fall in the street. Their wife invited the Badger round for coffee and a chat to lift her husband’s spirits. The coffee was good, the conversation lively, and her husband’s spirits were indeed lifted! Given their Civil Service career, government and the NHS inevitably came up in our conversation. At one point the Badger laughed when the statistician asserted that ‘All governments are somewhere on the incompetency spectrum’. They were forthright about the NHS too, saying ‘Unlike Amazon with its customers, the NHS doesn’t engage and communicate with patients on waiting lists at all’.

What triggered this remark is the fact that a NHS hospital consultant told them a year ago not only that they needed an operation, but also that its clinical priority meant it would happen within 2 to 3 months. After 3 months had elapsed with no communication from the hospital, the statistician called to enquire what was happening only to be told they were on the waiting list and would hear something soon. After another 3  months of no contact, they enquired again and got the same response. A year has now passed and there’s been no proactive communication from the hospital at all. Understandably, their trust in the NHS has almost completely evaporated. It wasn’t surprising, therefore, that we decided during our conversation that government should get Amazon to implement proper, ‘customer journey’-like,  21st century ‘patient journey’ engagement, IT, and waiting list communication practices for the NHS. Radical, wacky? May be, but the status quo isn’t working. Not proactively communicating with patients who’ve been on waiting lists for months sticks out like a sore thumb as being behind the times and is plain wrong!

The IT for the online shopping ‘customer journey’ is well established, so surely its principles and mechanisms can be adapted to proactively keep patients informed during their ‘patient journey’? The government’s consulting about NHS changes but can it cut through NHS vested interests? It has to, because there’s a mountain of waiting list patients who’ve already lost confidence that this complex 20th century supertanker will ever be truly fit for the 21st century…

Today’s cutting edge is tomorrow’s obsolescence…

Posted on by The Information Badger in AI & Robotics, Automation, Driverless transport, Information Technology, Internet of Things, Life, Online Services, Smart & New Technology, Technology

As the Badger sat in traffic, a news item on the car radio grabbed his attention. It was a report that there are now no new car models in the UK that come with a CD player. The built-in CD player is joining the cassette tape player in the great scrapyard in the sky! The Badger’s reaction on listening to the report? A little sadness, but not surprised given the speedy evolution of in-car digital infotainment over the last 15 years. The march of connected, integrated, digital technology and the advent of Apple CarPlay and Android Auto have rendered CDs in vehicles obsolete. The Badger glanced at the half-dozen music CDs, a mix of factory-pressed and self-burned, resting in the cubbyhole behind the handbrake and was hit by a wave of nostalgia.

Nostalgia is a natural and common human experience that can help in navigating the  present by drawing comfort and strength from the past. The Badger has a kinship  with his car CDs because they’ve often been played during notable journeys full of either happiness or great sadness. There’s something personally satisfying and engaging about physically selecting a CD, taking it from its case, putting it into the car’s player, adjusting the volume, and then doing the reverse when the last track’s played. Tapping a digital screen or giving voice commands to play your music in a vehicle is a different, less engaging experience. The Badger’s CDs will continue to be played in his car until it too is beckoned by the great scrapyard in the sky.

The demise of in-car CD players is just another illustration that obsolescence is an unavoidable aspect of the rapidly advancing digital age. In the 1980s, the CD put the in-car cassette tape on the path to oblivion with the fitment of cassette players as standard in new vehicles ending completely in the first decade of this century. Now digital systems sourcing music and other entertainment from the ether have essentially done the same thing for the CD player. This implies, of course, that what’s replacing the CD in vehicles today will itself become obsolete in due course, especially as obsolescence is happening faster and faster in the consumer electronics, software, media and entertainment, manufacturing, and automotive industries.

Things once acclaimed as cutting edge are always eventually relegated to the side lines by something else, so what will in-car entertainment look like in a few decades time? Well, if mass adoption of truly self-driving cars becomes a reality, then occupants will absorb entertainment without the distraction of actually driving. In-car entertainment will be dominated by immersive technologies, AI, well-being/mood sensors, and so on, making the driving experience into something akin to that of lazing about in a mobile digital living room. The thought makes the Badger shudder because it represents  another step towards the potential obsolescence of the human race!