Early in the Badger’s IT career before the internet arrived, training for delivery people – project and team leaders, and technical staff – took place face to face in a group led by a senior delivery person and a professional trainer. Such training was often a one or two-day event conducted away from the hubbub of the workplace so that participants were not distracted by their normal work activities. At one course the Badger attended, participants were challenged to express the qualities that the members of project teams look for in their delivery leader. Participants, all team, or project leaders with various levels of experience, had ten minutes to produce five words for discussion with the course leaders and the wider group.
Many found it more difficult than expected because they struggled to think about delivery leadership from the perspective of team members who were not, and never aspired to be, leaders. Nevertheless, at the end of the exercise and subsequent discussion, the group converged on the following five words as required leadership qualities: Competence, Consistency, Clarity, Communication and Charisma. These words became known as the 5Cs and provided the theme underpinning the rest of the course. Whilst their context related to what delivery people look for from their delivery leader, the Badger’s found over the years that they are a good reference point for what to look for in leaders more generally.
The Badger’s worked for, and with, many senior leaders of all kinds over the years. They all had different personalities, strengths, and weaknesses. Some were more competent than others, some were more consistent and clearer than others, and some were better and more inspiring communicators than others. None were extroverts, but they all had a charisma that you couldn’t quite put your finger on. Underpinned by the 5Cs, the Badger considered some as much better leaders than others. There’s lots of broader and more detailed information available about the traits of good leaders, but the Badger’s routinely used the simple, qualitative, 5Cs as his mental ‘initial leadership quality’ checklist over the years to shape an initial opinion – which sometimes has subsequently changed. Sometimes, however, that initial opinion has not been very flattering and has not changed.
With the 5Cs concept in your psyche, you can’t help but use it to judge leaders who regularly appear on broadcast or social media even though you’ve never met them. Inevitably that’s unfair, but rather than relying on instinct alone, the 5Cs provides some structure in forming an opinion about where that person is on the POOR to GOOD leadership qualities spectrum. Ego, wealth, and having a powerful position is not the same as having good leadership qualities. For example, any leader who rants publicly and profanely on social media is unprofessional and sets a bad example for online behaviour. Someone with GOOD leadership qualities would never do this…
