safety – The Information Badger

It’s 25 years since 9/11, a truly ‘never forget’ moment. The Badger was workings at his desk in an office outside London when his son rang to ask if he was in London and safe. His son’s voice dripped with concern. The Badger provided the necessary reassurance and his son told him about the World Trade Towers, and that news channels were speculating that Canary Wharf and other London towers might also be targets. That phone call, let alone then watching the live pictures, has always been a ‘never forget’ moment for the Badger. It’s sobering to realise that ~40% of the world’s population today are <25 years old and relate to 9/11 mainly through images and information on social media, streaming platforms, and traditional television. Nevertheless, that day of atrocity will always be one of history’s ‘never forget’ moments.

The 9/11 anniversary caused the Badger to muse about digital technology’s ‘never forget’ moments in the last 25 years since that atrocity. Why? Because since then, digital technology has reshaped power structures, expectations, communication, global markets, and everyone’s behaviour. A few of the macro ‘never forget’ moments that emerged from this musing are as follows:

The arrival of the iPhone in ~2007 because it embedded smartphones as disruptive consumer devices that have changed communication, business, photography, navigation, and entertainment forever.
The 2008/9 financial crash, because the exposed vulnerabilities in traditional banking systems spawned innovative fintech digital tools which have since improved, automated, and expanded financial services for individuals and businesses.
The 2018 Cambridge Analytica scandal, because it raised awareness of how much social media platforms impact culture, politics, marketing, global behaviour, wellbeing, and the privacy of individuals.
The 2020 global COVID pandemic, because digital technology became essential for remote working, video conferencing, and the design, development and production of the mRNA vaccines which saved millions of lives then and continue to do so now.
The 2022 release of ChatGPT, because it marked AI becoming mainstream for the public. It reached 100 million users within 2 months, triggered an AI investment boom, and profoundly changed forever how governments, businesses, and individuals think about technology, work, and machine intelligence.

Other moments emerged, as did one overarching truth – digital technology has reshaped the very fabric of society since 9/11.

Another ‘never forget’ digital moment happened in recent days. The US President belittled the worries of major US AI company leaders that advances are happening so fast that there’s a tangible threat to human safety, and that perhaps development should slow to put safeguards in place. The President’s ‘No, it’s a hoax’’ response wasn’t that of a wise statesman, it was the response of someone with money, power, ego, and winning at any cost at the centre of everything. Should the worst happen with AI, people will ‘never forget’ that human safety was not on the President’s priority list…

The UK Department of Transport’s map showing how England’s Local Authorities rate on keeping local roads in good condition and free from potholes is a little embarrassing. Why? Well, apart from the visual impact of the Red, Yellow, Green picture, you’ll see here that only 16 (~10%) of 154 Local Authorities are rated Green, 13 (~8%) are Red, and a whopping 125 (~81%) are Amber. So little Green is embarrassing, especially as most road users, if the Badger’s local community is representative, think their Yellow-rated Local Authority should really be Red.

The methodology for these ratings is here. There are three underlying scorecards – Condition covering the Local Authority’s road conditions, Spend covering their spend on highways maintenance, and Best Practice covering how well they follow highways maintenance best practice. It’s this Best Practice component in particular that requires attention because only 20 (13%) out of 154 Local Authorities are rated Green. The Badger’s not surprised having witnessed the way potholes are repaired in his own locality. They are repaired, and then the same ones reappear a month or so later and they are repaired again …and then a month or so later again! Why do the repairs constantly fail? The Badger’s observations suggest there are likely underlying problems with the reactive nature of his Local Authority’s repair business process, its contractor management, and the professionalism and quality of the repair itself. The Badger was a little surprised to read that the Institution of Civil Engineers apparently believe that failing pothole repairs are due to the UK’s moderate climate with temperatures hovering around freezing in Winter. When the RAC produces its own pothole index, however, the Badger thinks there’s got to be more to the problem than that.

So, can IT and modern tech help with this problem? Well, people can already report a pothole online using their Local Authority’s website – although the mechanism isn’t always easy to find on the website – or by using a tool like FixMyStreet. Local Authorities also already use Highways Asset Management Software packages of one form or another, and so IT and tech and is already playing a role especially if it’s efficiently integrated across the entire ‘cradle to grave’ business process. Is it? Your guess is as good as the Badger’s.

So, what’s the answer to the question? Well, digital innovation and AI in some form seems to be the answer to everything these days, and a case for it for helping with potholes can be seen here. So, the answer is ‘Yes’, but with the following important caveat. The whole business process must first be overhauled to be proactive with embedded professionalism, quality, and contractor management controls. Simply investing in more IT, tech, and AI without doing this would be an expensive mistake that will not improve the pothole situation on our roads or ease public concern.

Category: safety

Potholes – Can IT, tech, and AI help?