More years back than is sensible to think about, and while still in short trousers in the IT industry, metaphorically that is, the Badger was sent on the company’s in-house project management course. In those days, project management courses for software and systems development were delivered by those from within the organisation whose day job was actually delivering systems. The first hour of the course provided a nugget of wisdom that the Badger’s carried with him ever since. It came from the company’s Managing Director (MD) who gave a memorable opening address.
As the course attendees settled down on the first day, the MD stood up, settled on the edge of a table, welcomed everyone, and then spoke eloquently without notes for forty minutes. Those present felt important when the MD told everyone they were humbled to be addressing people who not only delivered complex things for clients, but also made the real profits of the company and were the bedrock of the company’s ‘can deliver, will deliver, come what may’ reputation. The MD went on to talk about their own experience as a project and then a business leader, emphasising that the best people in these roles had A, B, C, D, E built into their psyche. They explained this as ‘Assume nothing, Believe no one, Challenge everything, Decide based on fact and data, Execute decisions to completion’. The MD urged his audience to remember this and to apply it in everything they did if they aspired to be the best project manager they could be.
Assume nothing, believe no one, challenge everything…is at the heart of police, forensic, and any type of objective work requiring the analysis of information to make important decisions. The MD’s point was not that everyone should be a policeman and distrustful of everyone they meet, but that the best delivery and business leaders have these attributes built into their psyche even if they’re not conscious of it.
These attributes in the Badger’s own psyche were activated this week when an SMS message arrived purporting to be from IPSOS MORI, a well-known polling organisation. It said it was following up a letter inviting the Badger to register his child for a COVID-19 test kit, and that this would help monitor infection rates for new variants. It also provided website details to register. The Badger quickly cycled through A to E and did the right thing – which did not entail complying with the instructions in the message! There had been no letter, there are no children in the Badger household, and IPSOS MORI has no reason to have the Badger’s contact details.
The point of this tale is that in today’s online and instant communication world having A.B.C.D.E in your psyche isn’t just important in the professional world, project management, and business, it’s important to be in everyone’s psyche in order to stay safe and secure in daily life.