The 6 Cs – Control, Care, Commerce, Community, Consumption & Communications

Long days of pandemic-related lockdown do strange things to your thoughts. We obviously think about our personal circumstances and fears, but simple things can trigger thoughts that can take you to unexpected conclusions. The Badger, for example, has noticed that simple observations trigger thoughts that meander to a conclusion that barely relates to the observation itself, as illustrated below.

The Badger recently noticed his wife’s growing irritation with mainstream TV News. She increasingly asserts ‘TV News has more dinner party chat dressed as analysis, complainers and people with an axe to grind, spin, and scaremongering speculation than straightforward factual news.’ Hmm. ‘A Story’ is what drives journalists, which in today’s instant communication era suggests that no TV broadcasters, print or social media/internet platforms can really provide reliable, factual, spin-free news.

Anyway, that’s a digression, because observing the wife’s rising irritation triggered the Badger to think about what he would do if he were leader of a country when the current crisis has abated! The Badger cogitated under a fruit tree in full blossom over a couple of cups of coffee. The answer – to initiate an independent ‘lessons learned’ review to identify improvements and inform the country’s future policies and direction – soon emerged.

The review would cover six pillars:

  •  Control – What improvements in command, control and logistics mechanisms are needed to be better prepared for this type of future crisis?
  • Care – What are the lessons for the country health and social care system and how can weaknesses be addressed in an economically viable way?
  • Commerce – What are the economic and operational lessons for Public Services and Business? What do these mean for future workforce planning, productivity, business activities, financial prudence, and supply chain policy?
  • Community – How has the crisis changed social attitudes, behaviours and the priorities and demands of the general public? How has the public mood changed regarding nationalism versus internationalism and globalisation? How does this compare between demographics and with other countries?
  • Consumption – What have consumers and businesses learned about what their demand for goods, commodities, and services has on life, the climate, the environment, and sustainability? What impact will greater consumer enlightenment have on country priorities and wealth?
  • Communications – What lessons emerge from crisis communication direct from government to the general public? What can change to reduce misinformation in printed, broadcast, and internet-based media, and on social media platforms? How have public attitudes to regulation and privacy changed due to the pandemic?

Tech crosses all 6 pillars. It has mostly been a saviour in this crisis, especially when you realise that if this pandemic had happened 10 to 15 years ago when tech was less mature, the impact on our lives would have been orders of magnitude worse.

So, there you have it. A simple observation can trigger an unexpected train of thought. Fortunately, the Badger’s not a country leader. One thing’s certain, however. The world has changed and things really can’t be same as they were. Our leaders must know that?

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