Category: Opinion

The 6 Cs – Control, Care, Commerce, Community, Consumption & Communications

Posted on by The Information Badger in Business, Business Continuity, Climate & Environment, Education, Online Services, Opinion, Psychology, Risk, social media, Technology, Uncategorized

Long days of pandemic-related lockdown do strange things to your thoughts. We obviously think about our personal circumstances and fears, but simple things can trigger thoughts that can take you to unexpected conclusions. The Badger, for example, has noticed that simple observations trigger thoughts that meander to a conclusion that barely relates to the observation itself, as illustrated below.

The Badger recently noticed his wife’s growing irritation with mainstream TV News. She increasingly asserts ‘TV News has more dinner party chat dressed as analysis, complainers and people with an axe to grind, spin, and scaremongering speculation than straightforward factual news.’ Hmm. ‘A Story’ is what drives journalists, which in today’s instant communication era suggests that no TV broadcasters, print or social media/internet platforms can really provide reliable, factual, spin-free news.

Anyway, that’s a digression, because observing the wife’s rising irritation triggered the Badger to think about what he would do if he were leader of a country when the current crisis has abated! The Badger cogitated under a fruit tree in full blossom over a couple of cups of coffee. The answer – to initiate an independent ‘lessons learned’ review to identify improvements and inform the country’s future policies and direction – soon emerged.

The review would cover six pillars:

  •  Control – What improvements in command, control and logistics mechanisms are needed to be better prepared for this type of future crisis?
  • Care – What are the lessons for the country health and social care system and how can weaknesses be addressed in an economically viable way?
  • Commerce – What are the economic and operational lessons for Public Services and Business? What do these mean for future workforce planning, productivity, business activities, financial prudence, and supply chain policy?
  • Community – How has the crisis changed social attitudes, behaviours and the priorities and demands of the general public? How has the public mood changed regarding nationalism versus internationalism and globalisation? How does this compare between demographics and with other countries?
  • Consumption – What have consumers and businesses learned about what their demand for goods, commodities, and services has on life, the climate, the environment, and sustainability? What impact will greater consumer enlightenment have on country priorities and wealth?
  • Communications – What lessons emerge from crisis communication direct from government to the general public? What can change to reduce misinformation in printed, broadcast, and internet-based media, and on social media platforms? How have public attitudes to regulation and privacy changed due to the pandemic?

Tech crosses all 6 pillars. It has mostly been a saviour in this crisis, especially when you realise that if this pandemic had happened 10 to 15 years ago when tech was less mature, the impact on our lives would have been orders of magnitude worse.

So, there you have it. A simple observation can trigger an unexpected train of thought. Fortunately, the Badger’s not a country leader. One thing’s certain, however. The world has changed and things really can’t be same as they were. Our leaders must know that?

Crisis! A time that always exposes ‘True Colours’…

Posted on by The Information Badger in Business, Business Continuity, Climate & Environment, Education, Online Services, Opinion, Risk, social media, Uncategorized

A week ago, on a sunny UK Spring day, the Badger sat in his conservatory reflecting on how COVID-19 has emptied the streets and impacted lives and livelihoods. The birds and creamy yellow clumps of self-seeded polyanthus in the garden provided a reminder of nature’s glory as the Badger thought about the pressures on those leading the response to the pandemic. The Badger knows from coordinating his employer’s business continuity responses to events like the 7th July 2005 London terror attacks and the 2010 volcanic ash clouds from Iceland, that decisions must be taken and a course of action set even if the information available is conflicting or fuzzy. Some will always challenge the decisions and course of action, but the Badger learned that it’s important not to become distracted or defensive. Proper lessons to be learned come from a proper post-crisis review in calmer times.

As the Badger cogitated, Cyndi Lauper’s song ‘True Colours’ came on the radio. The ‘true colours’ idiom comes from the 18th century when ships showed their country flag (‘colours’) when going into battle. Many showed a flag of a different country to make opponents think they were friendly, only to show their real flag (‘true colours’) as they attacked. The song reminded the Badger that, in his experience, the ‘true colours’ of leaders, business executives, suppliers, clients, and staff quickly move into plain sight during a business continuity crisis, sometimes producing unexpected surprises. As leaders tackle COVID-19, the Badger thinks ‘true colours’ are being exposed everywhere and the picture they paint of the modern world isn’t pretty.

The Badger decided that a few points captured his opinion on what the pandemic has exposed about the world so far, namely:

  • Modern tech is both a help and a hinderance, but without it and the resilient IT supporting institutions, businesses, individuals and economic activity, things would be apocalyptic.
  • When government, businesses, and people come together to ‘do the right thing’ awesome things of complexity and scale can be achieved in a short time.
    • In the digital age people are more profligate, selfish, impatient and prone to panic than they were 20 years ago.
  • Doctors, nurses, health care and emergency service workers do what we have always known they do – selflessly put patients first.
  • Governmental chief scientific and medical advisers are excellent, clear, and credible (at least in the UK). It is scientists, technologists, engineers and mathematicians who are at the heart of finding solutions to our problems.
  • Which news sources do you trust? Social media and broadcast news appears to dwell on negatives, spin, and those who want to complain about something. Journalists need stories not necessarily facts, but at times like this balance and trustworthiness rather than bias is crucial.
  • Life will be different when the pandemic is over. Public tolerance of globalisation, over-reliance on global supply chains, inaction on climate change, executive excess, businesses that operate with little prudence, and any resistance to ‘working from home’ for sections of society is at a low ebb and will force the hand of politicians over the coming years.

That was a week ago. Would the Badger change anything after another week of lockdown? No. Why? Because the ‘true colours’ of the pre-COVID-19 world are even more evident on a daily basis. Things must change…

‘We are all doomed!’… No we are not…

Posted on by The Information Badger in Business Continuity, Education, Offshoring, Opinion, Uncategorized

This blog item – the 100th since the blog’s inception – arose from a conversation with someone grumbling about their employer offshoring software development and IT support to India. They used the phrase ‘We are all doomed!’ from the UK Dads Army TV series and ignored the Badger’s ‘No we are not’ riposte.

The Badger remembers ‘We are all doomed!’ being frequent refrain of UK IT staff in coffee-point discussions during the surge of offshoring to India in the early part of this century. UK IT staff were initially sceptical and dismissive of the capabilities in India, and hence reluctant to move work offshore. Offshoring, however, was a necessity driven by market forces and staff eventually realised that ‘No we are not’ was the right riposte to ‘We are all doomed!’. Today, globalised IT work is a norm. The Badger was part of this journey because ~20 years ago he helped to acquire a small software company in Bangalore and then monitored it proudly as it blossomed into a very large, successful, global IT delivery centre.

That small Bangalore company was full of young Indian staff who were hungry to learn and succeed. It was clear from the outset that they would flourish after being acquired because they had an impressive commitment and attitude that contrasted markedly with an ‘entitlement culture’ evident in some UK youngsters at the time. Today, however, things seem different.  Based on the number of UK millennials who want to work hard, learn, acquire skills, and be successful that the Badger meets, that ‘entitlement culture’ appears to have waned. Coupled with advancing technology and changing geo-political environments,  perhaps we’ll see some retrenchment of offshoring and IT globalisation in the future.

The Badger thinks that ‘We are all doomed!’ has also become an unspoken undercurrent to matters relating to the potential coronavirus pandemic in recent weeks, especially in social and broadcast media and the press which seem to have erupted with a questionable mix of instant opinion, misinformation, grumbles, individual experiences, and comments on country responses. Even stock markets have taken flight, ostensibly because – surprise, surprise – no one can predict the future. The Badger takes the hopefully rational view that we are definitely not doomed! Why would we be when we have overcome challenges from ‘The Millennium Bug’, SARS, Swine Flu, Bird Flu, and Ebola in the last 20 years?

The Badger does feel, however, that coronavirus is the starkest reminder yet of the downside risks of the relentless march of globalisation. Perhaps this combined with climate change will mark a turning point for globalisation? Time will tell.

Finally, just remember that humans are excellent creative problem solvers, so if someone suggests ‘We are all doomed!’ just say ‘No we are not’. Then playfully ask their view on what would happen if social media, global communication, and internet services collapsed. They’ll look you in the eye and scream ‘We are all doomed!’ much, much louder…

Time for ‘manned’ Space missions to be curtailed?

Posted on by The Information Badger in AI & Robotics, Business, Climate & Environment, Opinion, Space, Uncategorized

It’s 30 years since the ‘Pale Blue Dot’ picture of Earth taken by Voyager 1 as it left our solar system. When reading about it, see here and here, the Badger was struck by the obvious fragility of our existence on a planet that’s barely a speck of dust in the Universe!

The picture caused the Badger to if our Space ambitions align with the interests of human life and our planet. The oversight of projects involving very talented ‘Space techies’ developing software for interplanetary missions, earth observation, and satellite control featured many times during the Badger’s career, and it’s pictures like the ‘Pale Blue Dot’ that are good reminders to stay realistic about ‘Space – the final frontier’. It’s right that we should have ambitions, dreams, and scientific knowledge pertinent to Space, but it’s also right to regularly wonder if we have our priorities right. This decade sees US astronauts return to the Moon and a raft of other missions led by different countries and commercial organisations. There’s a view that Space is the new ‘Wild West’ and that ‘Space has shifted from a place purely to ‘go’ to a place to do business’. Hard to disagree! The global Space market will double to ~£400 billion by 2030, so this decade could see Space really become the ‘Wild West’ given it’s no longer the preserve of just governmental agencies but of private companies jockeying for position and commercial advantage as well.

Staring at the ‘Pale Blue Dot’, the Badger cogitated on our Space priorities given the importance of preserving life and our speck of dust in the Universe. After doing some reading, perusing recent items like those here, here, and here, and some research on how Space impacts our bodies, the Badger quickly formed an opinion. Unmanned Space exploration makes sense and helps the scientific and engineering advancement needed to benefit human life and our planet, but manned Space exploration is an expensive holy grail because biologically and psychologically we are designed for Earth and do not adapt well to extended periods in Space. What’s the point in putting humans in Space at vast expense when robots are better suited to the hostile environment? As the video here concludes, using robots will tell us more about our planet and the solar system, whereas using astronauts tells will tell us mostly about ourselves.

Has the time come for man to curtail manned Space exploration and use the money for urgent human life and on-Earth planet sustainability initiatives instead? The Badger thinks ‘probably’. Just an opinion…you should have one too! Surely The sustainability of humans on our ‘Pale Blue Dot’ is much more important to us, our children, and our grandchildren than man in Space will ever be. After all, a Wild West in Space in the coming years is no use to anyone if we, or our speck of dust, disappear.