The UK Department of Transport’s map showing how England’s Local Authorities rate on keeping local roads in good condition and free from potholes is a little embarrassing. Why? Well, apart from the visual impact of the Red, Yellow, Green picture, you’ll see here that only 16 (~10%) of 154 Local Authorities are rated Green, 13 (~8%) are Red, and a whopping 125 (~81%) are Amber. So little Green is embarrassing, especially as most road users, if the Badger’s local community is representative, think their Yellow-rated Local Authority should really be Red.
The methodology for these ratings is here. There are three underlying scorecards – Condition covering the Local Authority’s road conditions, Spend covering their spend on highways maintenance, and Best Practice covering how well they follow highways maintenance best practice. It’s this Best Practice component in particular that requires attention because only 20 (13%) out of 154 Local Authorities are rated Green. The Badger’s not surprised having witnessed the way potholes are repaired in his own locality. They are repaired, and then the same ones reappear a month or so later and they are repaired again …and then a month or so later again! Why do the repairs constantly fail? The Badger’s observations suggest there are likely underlying problems with the reactive nature of his Local Authority’s repair business process, its contractor management, and the professionalism and quality of the repair itself. The Badger was a little surprised to read that the Institution of Civil Engineers apparently believe that failing pothole repairs are due to the UK’s moderate climate with temperatures hovering around freezing in Winter. When the RAC produces its own pothole index, however, the Badger thinks there’s got to be more to the problem than that.
So, can IT and modern tech help with this problem? Well, people can already report a pothole online using their Local Authority’s website – although the mechanism isn’t always easy to find on the website – or by using a tool like FixMyStreet. Local Authorities also already use Highways Asset Management Software packages of one form or another, and so IT and tech and is already playing a role especially if it’s efficiently integrated across the entire ‘cradle to grave’ business process. Is it? Your guess is as good as the Badger’s.
So, what’s the answer to the question? Well, digital innovation and AI in some form seems to be the answer to everything these days, and a case for it for helping with potholes can be seen here. So, the answer is ‘Yes’, but with the following important caveat. The whole business process must first be overhauled to be proactive with embedded professionalism, quality, and contractor management controls. Simply investing in more IT, tech, and AI without doing this would be an expensive mistake that will not improve the pothole situation on our roads or ease public concern.
