The human dimension, not tech, underpins crisis management…

Sixty-one years ago, the Cuban Missile Crisis brought the world to the brink of global nuclear war. Much has changed since that time in 1962, but the scope for catastrophic miscalculation in the corridors of power remains as great today as it was then. Why? Because at the heart of any crisis are people with power, strong personalities, egos, opinions, and different motivations. Having had experience managing crises, the Badger’s interest was thus piqued recently when a friend recommended the film Thirteen Days about the Cuban crisis. It’s based on two books, one of which was written by the US Attorney General in 1962 (Robert F Kennedy), and it dramatizes the US political leadership’s perspective of events.

The Badger watched the film and was struck primarily by two things. The first was that the technology in use during the 1962 crisis was ‘medieval’ compared with what we take for granted today. The film conveys well the fact that the Cuban crisis happened long before the internet, social media, personal computers, smart phones, video calls, digital photography, unmanned aerial vehicles (UAVs), and satellite constellations. Landline telephones, switchboard operators, teletypes, paper letters, memos and instructions, and non-digital intelligence photographs from U2 planes provided the  White House drumbeat for managing the crisis in 1962. Today’s technology means the drumbeat is different, computers dominate, information flows and communications are faster, and intelligence comes more rapidly from  open sources as well as from military capabilities etc. (Intriguingly, satellites and UAVs have yet to replace U2 spy planes; these are still in use and not scheduled to retire until 2026.)

The second thing was the human dynamics, the interactions  between political and military leaders, the diversity of advice on dealing with the threat, and the enormous potential ramifications of the decisions that rested on the shoulders of those present. Having been involved in crises in the commercial world, these human dynamics struck a particular chord, even allowing for some dramatic licence. Today, this same human dimension will still be happening as world leaders grapple with various crises. It’s worth noting that the US President, Secretary for Defence, Attorney General, and others, were positively youthful (late thirties to mid-forties) at the time of the Cuban crisis. Today those holding such posts are beyond pension age.

Commenting on this potentially ageist observation, the Badger’s wife asserted that in a democratic society it’s voters who have the fundamental, innate, responsibility to elect leaders with the rationality, capability, character, and vigour needed to make good judgements under intense pressure. It’s a point worth remembering perhaps, because although digital technology has come to dominate every facet of life since the Cuban crisis, it can’t provide any insight into what’s going on in the minds of those who have to make the ultimate judgements and decisions that could affect us all. At least not yet…

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