Idling on the sofa at home after a meeting, the Badger wanted to do nothing more energetic than watching a Netflix film. Whatever he watched, the Badger knew it would probably have something in common with the meeting he attended, namely that it would be much longer than it needed to be! With low expectations that it would keep his attention for the duration, the Badger selected the documentary film ‘Return to Space’ about SpaceX’s activities to deliver astronauts from American soil to the International Space Station (ISS). The film proved more engaging than expected. Why? Not because it features Elon Musk, but because the Badger, as an IT professional and delivery leader with strong roots in science and engineering, could relate from his own career experiences to the SpaceX team’s dedication and hard work, and their relief and exhilaration when their goals were met.
After the documentary ended, the Badger’s lasting impressions centred on four things. The first was that this endeavour would not have been possible without a multidisciplinary team of scientists, engineers, and mathematicians. This should inspire youngsters to study STEM subjects and develop their careers accordingly. The second was that the whole leadership and management were disciplined and entirely focused on important milestones, solving problems, and the ultimate goal. No team will deliver without focused, disciplined, objective, and committed leadership and management. The third was the excellent teamwork, testing, risk mitigation, and fact-based rigour in decision making on display. Those involved were motivated, clear on their roles and responsibilities, and stood by the decisions and judgement calls made. The fourth thing was that Information Technology and integrated computer systems were at the heart of absolutely everything.
Anyone who has worked on major programmes and been there when the ultimate goal is achieved can relate to the palpable relief, job satisfaction, and euphoric pride shown by everyone on the SpaceX team when they delivered the two astronauts to the ISS and returned them safely to Earth. There’s nothing like the feeling of personal and professional satisfaction and elation that every team member, not just those in leadership positions, feels when a programme or project delivers. It’s a great feeling!
As he rose from the sofa, the Badger’s smartphone announced the arrival of an email from British Gas. They had emailed the previous day saying that the Badger’s energy account had been migrated to a new system. The new email simply notified that an energy statement was available online. With a sense of foreboding, the Badger logged into his energy account and found all was not well. SpaceX and British Gas may not be in comparable industries, but in ‘Return to Space’ the former cared that they got things right and delivered progress. Sadly, the opposite seems true for British Gas. Perhaps they need a dose of Elon Musk…