Promises of certainty…

One funny moment  in the Badger’s career – and, believe me, there were many – occurred in a highly confrontational business meeting. The prime contractor, a multi-national engineering project management organisation, had summoned senior executives from their supplier to explain the continual delay in delivering key systems and software on the critical path of the prime’s entire programme.  The meeting, led by the prime’s UK General Manager, was attended by ~20 people made up of ~15 from the prime and  5  from the supplier.  The supplier – the Badger’s employer – was represented by their UK Managing Director (MD) and senior leaders, one of whom was the Badger.

From the outset of the session, the prime’s UK General Manager was in transmit mode. The ferocity of their tirade about the supplier’s failings was relentless and uncomfortable. It felt like facing into a hurricane!  After ~20 minutes, the General Manager ended their rant by slapping the table, demanding a guarantee that the supplier would get back on track to meet the overall programme’s dates, and picking up their mug of coffee for a drink.  

The Badger’s MD instantly responded with ‘If you want a guarantee then go see your doctor who will tell you that the only guarantee in life is that one day you will die’. The General Manager shuddered causing the mug of coffee to slip from their hand. Their clumsy attempts to recover only led to the mug spinning through the air spraying its contents over themselves, their papers, and their adjacent colleagues. On the supplier side of the table, we could barely contain our laughter!

 A short timeout was called to sort out the mess, refresh spoiled papers, and recover composure.  When the meeting resumed, the Badger’s MD took the initiative with ‘In programme delivery there are never really any guarantees, and you should know that. There are now two choices; either you persist in demanding guarantees from us – in which case we are leaving and we will see you in court – or we can have a sensible and mutually respectful discussion about solving problems. Which is it?’ Common sense prevailed. 

It was listening to a well-known journalist asking for guarantees while interviewing a politician about the COVID-19 pandemic that triggered this memory. There is, of course, a ritual gamesmanship played out between journalists and politicians in interviews, but it seems rather stupid for journalists to flog a dead horse by asking for guarantees when most of the general public can see that no one can provide any promise of certainty in this pandemic. One day a politician might just tell a journalist that if they want a guarantee then they should go see their doctor! Unlikely, but funny if it happened. The lesson from this is, of course, to tread very, very carefully if you are asked if you can guarantee something. Never answer with a clear cut, definitive ‘Yes’!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s