Category: Tech for social good

‘Free speech’ and Social Media…

Posted on by The Information Badger in Information Technology, Life, social media, Tech for social good

Social media started 2025 with a bang! Mr Musk expressed opinions on X about various UK politicians and UK issues, and Mr Zuckerberg announced the end of Meta’s fact-checking programme and changes to its content moderation policy. These two events produced lots of commentary about social media platforms and ‘free speech’ in the traditional media and in political circles. The Badger sighed on reading much of the discourse because ‘free speech’ has existed long before the existence of social media platforms. There are a wide variety of views about the importance of social media for ‘free speech’, but the Badger’s view is simple. Society as a whole, through its institutions, laws, and cultural norms, is the bastion of ‘free speech’, not Mr Musk, Mr Zuckerberg, or anyone else who owns a social media platform which, let’s not forget, is a business striving to maximise profit from its users.

Musing on some of the media discourse over a coffee on returning from a walk through a snowy park, the Badger’s thoughts converged on three points. The first was that social media is here to stay and cannot be ignored. With ‘free speech’, however, comes responsibility, and this seems to be in relatively short supply in the social media domain. The second was that social media platforms are businesses, and those that own or run them have a vested interest, an inevitable focus on making money, and an aversion to regulation. Messrs Musk, Zuckerberg, and indeed other leaders of massive corporations, will always have ‘an agenda’, and what they say and how they act will always be determined by that agenda and their vested interest. The relationship between  social media and ‘free speech’ must be considered with this in mind.

The third point was more holistic. It embraced more of our  current world’s dynamics. Technology,  ‘free speech’, and social media may be components of world dynamics, but the recent discourse illustrates something about the wielding of power in today’s world. That something is captured by John Lennon’s words uttered a quarter of a century ago. He said ‘Our society is run by insane people for insane objectives. I think we’re being run by maniacs for maniacal ends, and I think I’m liable to be put away as insane for expressing that. That’s what’s insane about it’. He has a point. ’Free speech’ existed when he said those words, and social media didn’t.

As the Badger finished his coffee, he decided that the key take-away from his musing was simply this, not to let tech and social media dominate one’s life. After all, life will go on if social media didn’t exist. Outsourcing one’s life to social media and being a slave to its content is a risky thing to do, but if you do, then keep John Lennon’s words in mind and don’t be naïve about the veracity of the content you consume…

Banning social media for the under-16s…

Posted on by The Information Badger in Education, Ethics & Regulation, Information Technology, Life, Online Safety, social media, Tech for social good, Wellbeing

Richard Holway,  a well-known, respected, and influential analyst in the UK software and IT services markets, penned an item last week for TechMarketView entitled ‘What have we done?’. The item relates to the harm that social media and smartphones are doing to children. As a grandparent with a background in software and IT services, and having a grandchild who’s just started school, it struck a chord and reinforced the Badger’s own opinion that they have indeed caused great harm for children under 16. Holding this view doesn’t make the Badger, or anyone else with the same opinion come to that, an anti-tech dinosaur, just a human being who is pro technology that has safety, security, privacy, and human well-being as its paramount priorities. When it comes to ensuring the best for children in their formative years, it seems to be mainly the unprincipled and unscrupulous who argue about having these as dominant priorities.

History is littered with ‘products’ of one kind or another that were widely popular but were ultimately recognised over time as being a danger to human well-being. Plastics, DDT, cigarettes, fossil fuels, asbestos, paint with lead in it, illustrate the point. Did you know that a century ago cigarettes were advertised as being beneficial for asthma and anxiety? Also, incredibly popular patent medicines in the 19th and early 20th centuries  had no restrictions on what they contained. Many contained cocaine, morphine, and heroin. A very popular cough mixture for children did, indeed, include  heroin! Things, of course, changed once society eventually realised the scale of addiction and early deaths that occurred. It has long seemed to the Badger that aspects of our rampant tech-dominated world, especially with regard to social media, are following this same historical template, especially when it comes to use by children.

In little more than two decades, social media has evolved from being a novel way of staying connected to family and friends, into a powerful global force that shapes many dimensions of daily life. Evidence that social media has harmful effects on children is growing all the time. Science shows that social media causes the release of large amounts of dopamine into the human brain just like addictive drugs such as heroin, and even alcohol. No wonder it’s easy to get hooked!

Like Mr Holway, the Badger fully supports the ban on smartphones and social media apps for children under the age of 16. As you can see here, the legal age in the UK is 18 to buy alcohol, tobacco products, knives, and certain types of DVDs and games. The legal age is 16 to buy pets and animals, petrol, matches, and to be in fulltime employment. Why, therefore, shouldn’t smartphones and social media apps be banned for children under the age of 16? As Mr Spock from Star Wars would say, ‘Isn’t it illogical, Jim, to do otherwise?’

The price for being a Digital Citizen…

Posted on by The Information Badger in Digital Transformation, Information Technology, Life, Online Safety, Online Services, Privacy and Surveillance, Risk, Security, social media, Tech for social good

The vast majority of people are now ‘digital citizens’. There are many definitions of what being a digital citizen means, but the Badger thinks the term simply describes anyone who regularly uses the internet, online services, and IT to engage with social society, business, work, politics, and government. Becoming a digital citizen, in the Badger’s view, starts when any individual acquires an email address and then shares information online, uses e-commerce to buy merchandise, uses any other online service, or simply browses the internet. Everyone reading this is a digital citizen.

The Badger’s been a digital citizen for more years than he cares to admit to, but over the last decade he’s become circumspect and increasingly alarmed by the deterioration in responsible use of online technology and the internet by individuals and organisations. Yesterday the Badger helped an elderly neighbour carry their shopping bags the last few metres to their doorstep and was invited in for a quick cup of tea as a thank you. During the ensuing conversation, the Badger’s neighbour, a sharp 85-year-old ex-civil servant, mentioned they were a digital agnostic who strongly believed that the digital world has produced a surveillance society. They have a point, especially when you consider the following.

Supermarkets know what we purchase and when from our online transactions and use of debit and loyalty cards. They use this data for their business and to market products to us via, for example, voucher and loyalty point schemes. They don’t sell the data to others, but its theft by bad actors via security breaches can never be ruled out. The same is true for other retail companies. And then there’s the online giants like Amazon, Google, and Meta et al who capture so much data about our interests, behaviours, and habits that they often know more about a person than the person knows about themselves. All of this coupled with the fact that energy, transport, banking, central and local government functions are now also ‘online first’,  just reinforces the fact that the data describing our personal lives is in the digital ether and can be used for purposes which are invisible to most people.

Putting this together holistically with the fact that the UK has one of the highest densities of CCTV cameras amongst Western countries, with approximately 1 camera for every 13 people, it’s difficult to deny that the digital world has produced a surveillance society in barely 25 years. The price for being a digital citizen is thus personal acceptance of more and more surveillance. But here’s an interesting thought to end this musing with. Digital citizens are not just victims of surveillance, they are perpetrators too! Anyone who has checked out others using social media or internet searches has essentially engaged in surveillance. The digital world has thus made us all spies…

Social media – in the doghouse again…

Posted on by The Information Badger in Ethics & Regulation, Information Technology, Online Safety, Public safety, social media, Tech for social good, Wellbeing

Social media platforms are in the doghouse again due to the spread of misinformation, falsehoods, incitement, and hate as a result of the horrendous attack on innocent children in Southport. Media and political rhetoric about the role of social media in the violence and criminality that followed this incident has been predictable. It can be of no surprise that social media was a factor because it’s part of the very fabric of modern life. It’s used by 82.8% of the UK population. Most individuals, businesses, and media, community, and political organisations have a presence on, and actively use, at least one social media platform. Most normal, law-abiding, social media users and organisations will thus have been exposed at some stage to the vitriol, falsehoods, and distorted content that is becoming more and more commonplace on these platforms.

Elon Musk’s war of words with the UK’s Prime Minister, a government minister’s thoughts on X, and a debate about whether we should say goodbye to Mr Musk’s platform,  simply illustrate, the Badger feels, that social media has become more divisive and polarizing than a force for convergence and solutions.  It has disrupted society in just a couple of decades, and it will continue to do so because the platforms are commercial enterprises whose business models and legal status are centred on profiting, without editorial responsibility, from the content their users post. The platforms have become too powerful, and politicians have been like plodding donkeys in dealing with their impact on society.

Social media isn’t all bad and it isn’t going away anytime soon. Handwringing about its role in free speech, something that platforms assert as a defence against regulation, is futile. What’s needed is a lucid articulation of free speech like that given by Rowan Atkinson (Mr Bean) some years ago, followed by aligned, rapid, regulation that a) society’s law-abiding majority can relate to and understand, and b) holds the platforms and their users to account fairly. At the very least, users of a platform must take responsibility for the content they post, and platforms cannot shirk accountability for distributing and making money from content that damages society. Perhaps things will change with the UK’s Online Safety Law now coming into effect? Time, as they say, will tell.

The Badger’s agnostic about social media. He’s never felt that it’s really a good use of his time, but the chances of everyone significantly reducing their addiction to it in today’s world are negligible. But what if they did? The power of platforms would dissipate as their revenues and profits decline, and people would realise they can actually cope and adapt quickly to life without them. Perhaps the riot aftermath of Southport would not have happened? Perhaps it’s time to fight against being addicted slaves? Oops, just remember this is a musing, not an incitement to riot…

The Smartwatch and health care…

Posted on by The Information Badger in Digital Transformation, Health & Social Care, Information Technology, Public Institutions, Smart & New Technology, Tech for social good

Lots of information about the use of smartphones in the UK is available – see here, for example. In 2012, 66% of those aged 16-24 and 5% of those aged 55+ had a smartphone. By 2023 the percentages had become 98% and ~86%, respectively. Indeed, today 80% of those aged 65+ have a smartphone, which reinforces the fact that they have become an essential component of modern life for young and old alike. The main use of smartphones across the whole age spectrum is for messaging, emails, phone calls, internet browsing, social media, weather forecasts, online shopping, finance and banking, and maps/route navigation. Adults rarely leave home without them, and if they do anxiety tends to be higher during the rest of their day!

While younger generations are more welcoming of advances in digital tech, the rapid rise in smartphone use by older age groups since 2012 shows that seniors will embrace new technology that provides them a benefit. Which brings the Badger to the smartphone’s companion, the smartwatch. Across all age groups in the UK today, ~1 in 4 of us have one. Since the game-changing Apple Watch arrived in 2015, more and more of us have been buying them. The adoption trend looks to be following a similar pattern to that of the smartphone since 2012. Unsurprisingly, smartwatch use is greatest in digital native generations (millennials and younger), but the 55+ and 65+ age groups currently account for ~ 20% of UK users. Take up in these age groups seems to be linked to interest in watch functions associated with health monitoring (e.g. heart rate, ECG, blood pressure tracking), wellness, (e.g. sleep, stress, exercise), and emergency alerting (e.g. falls monitoring). By the end of this decade, it seems likely that most of the adult population will have a smartwatch on their wrist regardless of the device’s pros and cons, The versatility, convenience, and health/wellbeing benefits they offer far outweigh the cons, especially for those in ‘senior’ age groups.

But here’s a question. If every adult wears a smartwatch to complement their smartphone within a few years, will the UK’s National Health Service (NHS) integrate the health and wellbeing data from watch functions into patient care to improve operational efficiency, reduce costs, and care? Hmm, the NHS seems quiet on this, but the answer is ‘probably not’ because smartwatches are not certified medical devices. The Badger senses that this might ultimately change, because when he accompanied someone experiencing an atrial fibrillation event to hospital recently, one of the doctors on arrival asked if they could look at any ECG and blood pressure traces captured on their patient’s smartwatch! That’s surely a sign that smartwatches will ultimately have a more important role in an NHS which continues to struggle to be fit for the 21st century…

Future-gazing while eating fish in Riyadh…

Posted on by The Information Badger in AI & Robotics, Change, Delivery, Digital Transformation, Information Technology, Life, Outsource, Tech for social good, Technology

The Badger visited Riyadh with some members of his London-based project team. The team was developing the SARIE Real Time Gross Settlement (RTGS) computer system for the Saudi Arabian Monetary Agency (SAMA). We stayed at the Riyadh Intercontinental Hotel, the normal base for short visits to meet client staff and Kingdom-based project staff. The work schedule for the visit was intense because the project was at a crucial stage in its delivery. On the penultimate night of the visit, the hotel had a ‘fish night’. The Badger and his companions duly booked a table for what turned out to be a memorable meal. It took place outside under a night sky full of twinkling stars in near 30C heat. Riyadh is in the desert 250 miles from the nearest seaport, and so it felt a little surreal seeing not only unfamiliar fresh fish on a mountain of crushed ice, but also choosing one to eat! This was more than 25 years ago.

Unsurprisingly for a group of relaxing IT professionals, we future-gazed while eating our fish and drinking alcohol-free fizzy apple juice – ‘Saudi Champagne’. Mobile phones at the time provided voice communication and SMS messaging. They were rudimentary compared with today’s smartphones, and we knew that the new one in our hand would be usurped by a newer model within weeks. Communication network technology, internet use, and IT were high growth areas, and the PCs and laptops of the time, see here for example, had nowhere near the capabilities taken for granted today.

Three areas dominated our future-gazing during the meal. The first was MMS (Multimedia Messaging Service). Would it actually arrive, be useful, and popular? (It arrived in 2002). The second was off-the-shelf, reusable, software products and kernels. Would they decimate bespoke software development and speed up systems development for clients? (They did. Software has become commoditised). The third was outsourcing. Would it change the IT industry and stifle innovation and technical creativity? (It has, although views on innovation and creativity vary). We debated affably as we ate. We did not foresee the tech and online world that has emerged to be the global critical infrastructure of personal, business, governmental, and military life today!

With the Middle East in the headlines and tech CEOs savaged while testifying at a US Senate hearing, the Badger wonders what discussion he and his companions would have during a ‘fish night’ in Riyadh today.  One area would inevitably be AI and given the history of the last 25 years of digital revolution, whether its dark side would eventually overwhelm its benefits. With general points from the Senate hearings like ‘Because for all the upside, the dark side is too great to live with’ (made by Senator Lindsey Graham) rattling in his head, the Badger thinks that the dark side of AI alone would dominate the discussion and make the conversation even livelier than it was 25 years ago!  

Fun using Microsoft Copilot (Bing Chat with GPT-4)…

Posted on by The Information Badger in AI & Robotics, Business, Information Technology, Leadership & Management, Life, Online Services, Tech for social good

The 2024 World Economic Forum Annual Meeting at Davos ended last week.  It’s where business, government, and civil society leaders meet to discuss global issues, share ideas, and collaborate to find solutions – according to the PR machinery. The Badger’s always rather sceptical about Davos as it seems to have similarities with the annual senior leadership/management conferences that big corporations hold. The Badger attended many such corporate shindigs during his career, but he always returned a little unconvinced that they really made a difference. The conferences had themes, presentations, speeches, and breakout workshops involving attendees, but, in reality, the most important topics were addressed quietly and privately by a small group of corporate stakeholders behind closed doors. Davos, an event for powerful and wealthy elites with enormous egos, appears little different.

One of this year’s Davos themes was ‘AI as a Driving Force for the Economy and Society.’ The mischievous Badger thus asked Microsoft Copilot (Bing Chat with GPT-4) the question ‘Does Davos actually make any difference?’ The 150-word answer, mostly contextual fluff, culminated in ‘The effectiveness of the meeting is subjective and depends on the perspective of the attendees and the outcomes of the discussions’. Hmm, this is surely validation of the Badger’s scepticism! He then asked, ‘Is AI more hype than substance?’ Copilot’s answer ended with ‘While there is certainly a lot of hype surrounding AI, it is clear that there is also a lot of substance to the technology. AI has the potential to transform many industries and change the way we live our lives. However, it is important to approach the technology with a critical eye and to be aware of the potential risks and challenges associated with its use.’ The Badger smiled; it was the type of benign answer he’d expected.

The Badger’s next two questions were ‘Will AI replace lawyers?’ and ‘Will AI replace software engineers?’, ostensibly because both professional groups are crucial to the functioning of the world today and also relevant to Davos’s ‘AI as a Driving Force for the Economy and Society’ theme. In both cases Copilot answered that AI will likely augment their work making them more efficient and effective, rather than replacing them. Increased efficiency and effectiveness implies the need for fewer people in these professions, but time will tell whether this is the case.

After some fun asking more questions, the Badger sat back and considered again whether Davos makes any difference to life for the vast majority of the global population. No, it doesn’t, because it’s just a talking shop for billionaires and elites and has no executive power. It’s the constant and speedy advance of diverse technology, and AI in particular, that makes the difference for most of us. Davos is, therefore, not the dog that wags the technology tail changing our lives, it’s the other way around…

The delivery of letters…a pre-Christmas musing

Posted on by The Information Badger in Delivery, Digital Transformation, Life, Public Institutions, Tech for social good

You never know what will catch your eye or pique your interest when you browse in a charity shop. Two weeks ago, the Badger sheltered from a downpour in one, and the ‘The Post Office went to war’, a 94-page pamphlet published by His Majesty’s (George VI) Stationery Office in 1946, caught his eye. In good condition for its age, it describes how the GPO – the public service providing the UK’s letter, parcel, telegraphy, and phone services during World War II and until the late 1960s – actually worked during wartime. The Badger was drawn to it because, after service in the British Army, a close relative became a GPO postman and delivered letters and parcels to their local community from the late 1940s until the late 1960s. They enjoyed the work, the camaraderie, and interacting with customers while out delivering the mail. They took great pride in wearing their GPO uniform, and in delivering the mail reliably.

The Badger bought the item for 50p and subsequently read it from cover to cover. It was a revelation. Did you know, for example, that during World War II the GPO managed to deliver letters and parcels posted in the UK to recipients in the British Isles in two days, even when sorting offices and infrastructure had been bombed, and even when the location of recipients was transient due to the war effort and housing damage? That’s an achievement, especially when the technology for the handling, distribution, and delivery of the mail at the time bears no comparison with that of today. A little research via the postalmuseum.org reveals that the cost of a stamp as a proportion of the weekly average wage is almost the same today as it was in those times. It also reveals that the number of people actually delivering letters and parcels as a public service is much the same today as it was then. Has today’s modern technology significantly improved the time it takes for a letter to land on your doormat? Hmm, probably not.

A friend living in Northern England phoned last week. They mentioned that they’d posted a Christmas card first-class to the Badger. Our postman delivered the card this morning, a week after it was posted. Draw your own conclusions, especially as the postal public service ecosystem today is markedly different to that when the GPO existed, but surely something’s amiss when today’s tech-rich society cannot match or better the letter delivery of a bygone era with about the same number of employees and stamp price?

Christmas is now just a few days away. Have a happy Christmas however you celebrate the occasion, but please remember that family and friends, especially those who may be vulnerable, should always take priority in your thoughts…not Christmas cards that haven’t arrived due to postal delays!

What development has had the most detrimental impact on society in the last 20 years?

Posted on by The Information Badger in Change, Education, Information Technology, Life, Online Services, Press & Media, social media, Tech for social good, Telecommunications

The Badger was asked the question ‘What development has had the most detrimental impact on society in the last 20 years?’ during a conversation with a youngster who’s just started the final year of their university degree course. The conversation was centred on the Badger’s experience in the IT industry and was primarily focused on helping the youngster not only look  beyond completing their degree, but also decide whether to stay at university for a higher degree or move into industry to bolster their immediate income. As the Badger described some of the dynamic technological changes encountered throughout his own career, the youngster paused for a moment, pursed their lips, frowned, and then unexpectedly asked this question.

The Badger was taken aback. After what seemed like a prolonged and embarrassing silence, but was really just a few seconds, the Badger took the easy option and answered with a bland ‘I don’t know. Different generations will probably have different views.’ The youngster smiled and chided him for being cleverly uncontentious! They then answered  their own question, and their answer took the Badger completely by surprise. Why? Because he did not expect what he heard from a Generation Z person who is completely digital-native with no experience of life without the internet, personal computers, social media, or mobile phones.

‘Social media is the development that has had the most detrimental impact’, they proclaimed. They contended that social media has developed such that its content is the  embodiment of 7 R’s – rage, rumour, rackets, rubbish, robbers, retail, and revenue – which is growing to be ever more corrosive to the fabric of society. They voiced their distrust of the likes of Facebook, Instagram, TikTok, and X (formerly Twitter), and expressed  concern that users of such platforms are naïve about their impact on personal privacy and social stability. Their final assertion was that social media has had the most detrimental impact on the world in the last 20 years because it has undermined law and order, respect for others, encroached on privacy, and enabled the immediacy of widespread fraud and misinformation. The Badger, who was a little surprised at hearing this from a digital native of Generation Z, quickly refocused the conversation on the youngster’s post-graduate aspirations!

Whether you share the youngster’s view or not, history suggests that some developments which change society are lauded during their time, but ultimately prove to be devastating in the long run. For example, fossil-fuels revolutionised life in the 20th Century, but they have had a damaging impact on the sustainability of life on our planet and are now shunned. The Badger’s undecided whether social media, a once exciting early 21st Century development, falls into this category, but if you want some fun at a multi-generational gathering of friends or family then ask the youngster’s question. The result is almost guaranteed not to be what you expect…

Tech for social good…

Posted on by The Information Badger in Digital devices and the environment, Education, Information Technology, Life, Tech for social good

Sitting at his desk over the weekend, the Badger enjoyed a coffee and a slice of cake  while reading about Charlie Mackesy, the Oscar-winning author and illustrator of The Boy, The Mole, The Fox and the Horse. The words ‘Every day I wake up wondering what I will draw today. I’m just another human trying to tell the truth. Love, kindness, and empathy are the answer. And cake…’ struck a chord. Not because the Badger was eating cake, but because they resonated with the circumstances of someone he knows and helps. After retiring from a low-wage, low-skilled, working life, they live alone with their cat and wonder what to do every day. They have no home broadband connection or digital devices. Although they are proud and fiercely independent, they allow the Badger to provide help, kindness, and empathy as they try to navigate a world that demands tech awareness, devices, and skills that they’ve never acquired.

This person illustrates that in the UK, a country with a high level of digital infrastructure, there are still many digitally disadvantaged people. This person cannot afford a broadband connection or connected devices, and even if they could, they are at a loss on how to use them. Their priority is simply to ‘keep the wolf from the door’ with their meagre budget. The Badger visits once a week with doughnuts, his tablet and smartphone, to chat over coffee. They often have worries that he manages to alleviate using his smartphone or tablet. A few weeks ago, the Badger gave them an old tablet found languishing at the back of one of his cupboards to help acquaint them with modern tech without the worry of cost. After some initial reticence, their confidence in using some of the rudimentary aspects of the device is rising. It’s small but rewarding progress!

After his visit last week, the Badger came across the ‘Circular electronics for social good: reusing IT equipment to bridge the digital divide’ research from the Good Things Foundation (a UK digital inclusion charity), the Circular Electronic Partnership (CEP) (the biggest names in tech, consumer goods and waste management), and Deloitte. It’s an enlightening insight into digital inequalities and how equipment reuse can not only help address these, but also assist in reducing a growing e-waste problem. The major businesses engaged in the CEP are clearly taking tech for social good seriously. But here’s the thing. Digital inequality, reuse and e-waste of course needs action from charities, businesses, and governments, but it also needs regular members of the public to reach out to the digitally disadvantaged in their community with kindness, empathy, compassion, and above all patience. Tech for social good needs people to engage with others at a human level with patience, which – sadly – seems a rarer commodity today  than it used to be…